American Express

Senior Analyst - Data Analytics

Posted On

June 30, 2025

Location

Gurgaon, Haryana

Experience Level

Freshers/Experienced

Job Type

Permanent

Apply By

July 27, 2025

Job Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Functional Description

American Express is on a journey to provide the world’s best customer experience every day. Global Commercial Services (GCS) is the leading payment issuer and partner for businesses with products and services that help them grow and run their businesses. The GCS Product Analytics team plays a pivotal role within the GCS Products organization by providing advanced analytics and statistical methodologies to driver deep insights into client behavior. Our mission is to inform and shape product strategies and deliver connected, personalized experiences that foster deeper client engagement and drive sustainable, profitable growth. The Comm Lending & Product Analytics (CLPA), within Global Commercial Services, is focused on designing and delivering a seamless experience that drives customer engagement as well as business growth.

The Digital Measurement, Analytics & Experimentation (DMA) team is a part of CLPA team and delivers analytics and insights for the GCS suite of products & platforms. We are responsible for deepening customer engagement for checking product by increasing adoption and frequency of usage through a combination of in-depth insights, superior user experience and compelling features and functionality.

How will you make an impact in this role?

In this role, the incumbent will be part of Digital Measurement & Analytics team. He / She will apply advanced analytics to drive segmentations, develop KPIs and perform strategic analytics to solve key business questions along with identifying opportunities. This will be achieved through a close collaboration with the product teams, marketing, servicing, technologies, and field teams. He/She will– design measurement framework, conduct behavioral deep dives using Amex closed loop data to uncover product improvement opportunities, enable experimentation (AB Testing), work with leadership to define product strategy and maintain product performance reports/dashboards. This role requires candidates with analytical bent of mind and exceptional quantitative, problem-solving, and business story-telling skills.

Responsibilities

Apply advanced analytics of customer and transactional data to improve portfolio economics, e.g. increase engagement, reduce attrition, inform product value proposition for business checking (BCA)
Define KPIs to measure the efficiency of banking product and develop customer segmentation to drive “adoption and engagement” for AXP customers.
Power in-depth strategic analysis and provide analytical and decision support by developing reports, dashboards and draw insights with AXP closed loop data.
Gain deep functional understanding of the GCS product over time and ensure analytical insights are relevant and actionable.
Evaluate impact on business of different strategies/initiatives and generate insights and recommendations to fuel business growth.
Analyze, deep dive, explore to identify data gaps and problem solve them by collaborating across teams.
Detailed execution of the development, validation and implementation of statistical projects, new digital data feeds and automated reports.
Work with product and marketing teams across product/campaign lifecycle – to do pre and post launch assessments.
Build partnerships with internal partners such as Product, Product Dev, Marketing, UX teams, Technologies & Marketing.
Empower self-serve by creating insightful reports and automated dashboards using powerful visualization techniques (Tableau) and infographic tools.
Build a culture of learning, insight, inspiration, and collaboration.

Critical Factors to Success

Business Outcomes:

Empower BCA business checking by providing comprehensive data driven insights by standardizing performance tracking & innovating measurement techniques.
Design and measure the impact of various initiatives/features and report results to leadership.
Empower data driven decisions in product development by providing useful insights.
Banking domain knowledge is preferred.

Leadership Outcomes:

Put enterprise thinking first, connect the role’s agenda to enterprise priorities and balance the needs of customers, partners, colleagues & shareholders.
Lead with an external approach, challenge status quo and bring continuous innovation to our existing offerings
Demonstrate learning agility, make decisions quickly and with the highest level of integrity

Experience

2-5 years of experience in analytics, business reporting & business intelligence
Experience in digital domain or banking domain preferred

Academic Background

Advanced degree in computer science, data science, statistics IT, or Information management from premium institutes.

Functional Skills/Capabilities

Strong strategic thought leadership and critical thinking skills with ability to solve unstructured and complex business problems
Excellent written and verbal communication, presentation, and storytelling skills at multiple organizational levels
Ability to build & leverage relationships and influence broadly across the organization
Results driven with strong project management skills, ability to work on multiple priorities.

Technical Skills/Capabilities

Data manipulation – large & complex data sets
Analytics
Business Intelligence & Visualization
Machine Learning & AI
Statistics & Hypothesis Testing & knowledge of A/B testing

Knowledge of Platforms

Big Data – Cornerstone, Databricks, GCP LUMI
Proficient in excel, power-point & SQL.
Visualization – Tableau

Preferred Qualifications

Experience in dealing with fast pace, changing needs, and limited resources.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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