American Express

Lifestyle Consultant

Posted On

July 3, 2025

Location

Gurgaon, Haryana

Experience Level

Freshers/Experienced

Job Type

Permanent

Apply By

Aug. 3, 2025

Job Description

You Lead the Way. We’ve Got Your Back.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

Provide best in class service & customized solutions to High network individuals (HNIs)/Platinum cardholders through lateral thinking and excellent knowledge of travel & lifestyle choices.
Good understanding and experience of managing lifestyle requests from premium customers
To assist Card Members with purchasing merchandise, gifts and flowers and fulfilling the most standard to the most extraordinary request of the Premium Cardholder.
Fine knowledge of Fine Dining, Theatre/Opera recommendations.
An enriched contact base in dining and converting table reservations in sold out scenarios. Food and Beverage background is a plus.
Destination/Geographical Knowledge and Supplier Product Knowledge
Basic Destination Information with A Passion for Leisure Travel Product Knowledge
Basic Knowledge of International Travel Products, Airfares, Itineraries, Routings & Airlines
Exposure to End-to-End Travel Servicing Including Hotel / Car/ Visa / Packages/ Insurance
Exposure to Customer Handling
Manage Lifestyle queries
Provide customer service for American Express Travel Online queries

Minimum Qualifications

3-5 years of experience is customer service, travel sales and hotel & concierge.

Preferred Qualifications

Knowledge of high-end, luxury travel & lifestyle products, services & value propositions
Time Management
Workload Management

Technical Skills/Capabilities

Knowledge of destinations & geographies
Problem solving skills
MS office suits (Excel, Word, PowerPoint, Access)
GDS Platforms: Amadeus, Sabre (preferred not mandatory)

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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