American Express

Instructional Designer I

Posted On

June 24, 2025

Location

Gurugram, Haryana

Experience Level

Freshers/Experienced

Job Type

Permanent

Apply By

Aug. 31, 2025

Job Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

This role is for an Instructional Designer/Developer within the Global Regulatory Learning team. The position is responsible for the end-to-end design, development, and deployment of critical learning solutions that reinforce our culture of conduct, compliance, and risk management. The team focuses on delivering enterprise-wide learning solutions in collaboration with global stakeholders. Key responsibilities include conducting training needs assessments, identifying and analyzing target audiences, and designing, developing, implementing, and evaluating learning programs aligned with regulatory business needs. This role will collaborate closely with a team of instructional designers to support and achieve shared team objectives.

Required Qualifications:

Minimum three or more years in an Instructional Design role using rapid development tools, including but not limited to: Captivate and Articulate 360 (Storyline).
Fluency programming with variables and functions (Advanced Actions preferred).
Proficient in Microsoft Office Suite as well as Adobe Acrobat.
Must possess an understanding of instructional design and learning methodologies and principles including course design, development, implementation, and evaluations.
Must have experience developing/programming learning materials, e.g., web-based, instructor-led, virtual learning, and knowledge assessments to support colleague learning outcomes.
Must have proven experience performing project management activities (management of project SMEs, content, timeline, and budget, as appropriate).
Must be results oriented and be able to organize and independently manage various projects simultaneously.
Must possess the ability to effectively communicate and present data analysis, research findings, projects, and recommendations to enhance the enterprise learning program.
Must demonstrate strong attention to detail and quality.
Must demonstrate strong and effective leadership skills, as well as the ability to operate comfortably within a complex culture and a global environment.
Ability to work effectively with heavy workloads, under tight deadlines and changing priorities.
Self-motivated working in a strong virtual team environment.

Preferred Qualifications:

Experience working with object-oriented programming (HTML, XML, JavaScript, Cascading Style Sheets, etc.).
Ability to code communication between the course and the LMS beyond the standard functions in Captivate or Storyline including but not limited to APIs, xAPIs, Question-level Reporting, etc.
Experience with SCORM 2004, 1.2 and AICC requirements.
Graphic creation expertise with tools such as Photoshop, Illustrator and Snag-it.
Expertise with audio and video editing tools such as Audition, Premiere, or After Effects.
Accessibility 508/ADA knowledge and experience.
Administration experience with Learning Management Systems (LMS).

Education Requirements:

Minimum 3+ years of experience in an instructional design and programming role; or
BS or Masters in Instructional Design, Instructional Technology, Adult Education, or related degree preferred.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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