American Express

Manager -Control Management

Posted On

June 25, 2025

Location

Gurugram, Haryana

Experience Level

Freshers/Experienced

Job Type

Permanent

Apply By

July 13, 2025

Job Description

At American Express, our culture is built on a 175-year history of innovation, shared values and leadership behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

International Card Services (ICS) brings together American Express' merchant-and network related businesses to enable a sharp focus on using the power of our network to provide unique value to all our mutual customers. The organization manages the relationships with the millions of merchants around the world that accepts American Express and runs the company’s payment network and manages bank partnerships globally.

Control Management Risk Pillar Copy (Risk ID, Assessment, Testing and Reporting): The objective of the ICS Control Management Risk ID, Assessment, Testing and Reporting team is to identify, assess, mitigate, and report on Operational Risk within BU processes for ICS to ensure adherence to regulatory standards, Amex policy and enhance the BU's resilience through managing a clear methodology of inherent and residual risk.

ICS is looking for a Manager of Risk Reporting focused on ensuring control management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies.

The Manager, ICS Risk ID, Assessment, Testing & Reporting will:

Build and enhance of ICS Risk and Control Reporting COE capabilities including Dashboards facilitating key risk reporting including Risk Performance Rating, Operational Risk Reporting etc.
Create self-serve tools / dashboards enabling leadership, users across the BU to extract data for various Operational and Compliance risk pillars / metrics driving consistency of data for various forums
Obtain understanding of evolving Risk Reporting Programs and consistently deliver all key reporting packages to leadership, for ICS R&C programs that includes all major themes and insights from these programs
Identify opportunities to enhance reporting processes through automation, work with extended ICS Risk and Control teams to implement automation solutions for data management and report generation.
Create and enhance risk dashboards and key risk indicators (KRIs) for ongoing monitoring. Compile thematic risk reporting (levels, trends, causes) to provide actionable and meaningful insights to BU on current risk levels, emerging trends and root causes for key operational and compliance risk metrics.
Pioneer Insights and Artificial Intelligence within the existing framework of ICS R&C Analytics that consumes all available Operational Risk Data to aid in decision makin
Create and maintain the best practice coding environment to ensure future code scalability and reuse.
Collaborate with stakeholders & cross functional teams to understand their reporting requirements and ensure delivery of customized reporting/MIS. Provide additional identification of risks throughout business processes and systems (along with business process owners)
Drive effective quality checks and proactively identify any issues. Wherever applicable fix the same and as required partner with stakeholders to drive issue resolution. Accountable for technical/process documentation as required and in support of the project management methodology.

Required Qualifications:

· 4+ Years experience in Operational Risk Management (e.g., within Controls Management, Risk and/or Internal Audit function)

· Understanding of critical operational risk management lifecycle activities

· Strong project management, communication, and interpersonal skills

· Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards

· Proficient analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively

Preferred Qualifications:

· Bachelor's Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous

· Hands-on experience with Python, R, Tableau Developer or Tableau Desktop Certified Professional, Power BI, Cornerstone, SQL, HIVE, Advance MS Excel (Macros, Pivots).

· Experience in at least one of the following:

· Risk Reporting to leadership

· Providing identification of operational risks throughout business processes and systems

· Facilitating risk assessment performance in addition to further assessments and testing programs to ensure regulatory and internal standards are met

· Enhancing risk assessments and associated methodologies

· Reviewing independent control monitoring, including identification of control improvements

· Identifying areas of risk for intervention, including conducting independent quality assurance and process testing

· Reviewing thematic risk reporting to provide actionable insights on risk levels, emerging trends and root causes

· Experience in financial services industry

· Experience on Big Data, Data Science will be a definite advantage

ORMCM

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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