American Express

Accounts Protection Specialist

Posted On

June 26, 2025

Location

Gurugram, Haryana

Experience Level

Freshers/Experienced

Job Type

Permanent

Apply By

Aug. 17, 2025

Job Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

Making a pro-active attempt to identify fraudulent charges via inbound and outbound calls
Answer inbound calls from Card members and set up/action fraud cases on calls
Review fraud claims from Card members to make a decision, to either accept the claim from the Card member or reject it
Detect and minimize credit and fraud risk whilst enabling spend at the same time
Real time, transaction level credit and fraud risk assessments for requests received from our Cardmember or merchants
Point of Sales (POS) approval, charge reversals request from merchant establishments
Resolve cases within the assigned empowerment limit
Continue to monitor current trends in Fraud landscape & suggest preventive & corrective measures
Meet and endeavor to exceed metrics on transactional quality, compliance, RTF, regulations and productivity as per goals

Minimum Qualifications

Excellent communication
Proven analytical and problem-solving skills with a strong attention to detail
Ability to work in a hybrid environment
Ability to work in a fast-paced metric driven environment with proficient multitasking and navigation in a windows environment
Ability to work in a 24/7 rotational environment

Preferred Qualifications

Minimum 1 year experience in contact center domain
Graduates/Postgraduates

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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