American Express

Manager - Monitoring, Reporting, and Issue Management

Posted On

July 23, 2025

Location

Gurugram, Haryana

Experience Level

Freshers/Experienced

Job Type

Permanent

Apply By

Aug. 24, 2025

Job Description

You Lead the Way. We’ve Got Your Back

At American Express, our culture is built on a 175-year history of innovation, shared values and leadership behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Enterprise Data Management & Products (EDMP), a key part of our Technology organization, focuses on delivering data products that fuel business growth and unlock value, while also shaping robust data management strategies and governance solutions. Our aim is to propel growth, unlock potential, enhance efficiency, manage risk, and foster talent. By prioritizing enterprise growth across all sectors, we create solutions that enhance satisfaction and value, streamline operations for scalability, and maintain trust and security.

American Express is on a multi-year journey to enhance our focus on privacy compliance as well as customer data handling and transparency. As part of this journey, EDMP is establishing a global Privacy Center of Excellence (GPCE). The Manager, Privacy Metrics & Reporting will sit within the newly formed Privacy center of excellence to define and implement metrics to measure the operational efficacy of AXP’s privacy processes and controls, as well as monitor operational risk events for privacy themes. This role will coordinate across business units and markets to set common reporting guidelines and report on aggregate results for the enterprise, as well as identify thematic opportunities to enhance the privacy enhancement backlog through the analysis of operational risk events.

Primary Responsibilities

Work with partners in the Global Privacy Center of Excellence to support a metrics program that adequately measures adherence to new and existing policies, standards, procedures, and controls as applicable
Collaborate with the Global Privacy Office, General Counsel’s Office, and key business partners to define how we will measure the operational efficacy of privacy at American Express
Work across business units to contribute to reporting norms and best practices, while gathering business unit metrics that adhere to those norms
Use the privacy metrics framework to identify risk and inform solutions and prioritization for work within the Global Privacy COE
Collaborate with control management and the Global Privacy Office in the second line to inventory and evaluate operational risk events and identify opportunities for privacy enhancements across the enterprise

Qualifications:

A strong strategic approach with 5+ years prior experience including implementation of metrics and reporting programs
Experience defining and implementing tracking for KPIs, KRIs, and other metrics to measure program success
Demonstrates advanced proficiency in PowerPoint for effective & impactful presentation delivery, alongside solid SQL capabilities for data manipulation, Excel for comprehensive data analysis, and expertise in Tableau or Power BI for dynamic reporting and visualization.
High degree of organization, individual initiative and personal accountability and resiliency.
Excellent communication skills with a demonstrated ability to engage, influence, and encourage partners and stakeholders to drive collaboration and alignment.
Proven ability to manage multiple demands successfully within a matrixed organization.
Stay abreast of changes against privacy related banking regulations and reporting requirements
Independently manage projects and develop solutions in collaboration with multiple stakeholders. May supervise a team of analysts, by providing guidance and support to help them achieve broader team goals and drive successful outcomes. Demonstrate thought leadership, streamline processes, and promote initiatives that support work/life balance
Enjoy solving large and complicated problems.
Ability to maintain a positive, ‘can-do’ attitude

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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