American Express

Senior Manager-Digital Product Management

Posted On

Aug. 4, 2025

Location

Gurugram, Haryana

Experience Level

Freshers/Experienced

Job Type

Permanent

Apply By

Aug. 24, 2025

Job Description

Sr. Manager – Digital Product Management

Customer Personalization

The Enterprise Digital Experiences Team Member (EDX) is responsible for the product management of American Express’ proprietary digital products – Amex Mobile App, Web, Identity, Digital Commerce & Customer Personalization.

As a team we are focused on driving engagement, satisfaction, and revenue, through a combination of best-in-class user experience and compelling features and functionality. We have a global remit and, with our partners across the company, we bring the best of American Express’ payment and related services to life through our digital experiences.

As Digital Channels try to keep pace with the evolving expectations of customers, we believe that Personalization will play a pivotal role in driving customer engagement and satisfaction by demonstrating that we ‘know our customers’. This will play a key role in supporting the evolution of key Personalization products, accelerating growth and embedding personalization across the Enterprise. If that fits your career vision, we'd love to hear from you.

Responsibilities

• Work directly with Product, Engineering and Decision Science teams within an agile environment to break down requirements into user stories and own feature delivery end to end.

• Actively participate and at times lead pre-launch testing and post launch validation with key partners across marketing, product operations, technology, and decision science.

• Partner with Analytics to assess the value of new features and conduct strategic analysis to recommend enhancements to our capability roadmap.

• Assist with creation of presentations for executive audiences and partners

• Support the evolution of personalization, and the evolving uses of machine-learning & intelligence more broadly and their implications on product development opportunities.

• Support workstreams to continuously evolve and improve our underlying platforms.

Minimum Qualifications

• Experience working in digital product development supporting the E2E launch of digital products.

• Experience with agile product development methodologies and tools (JIRA, Rally, Mural, Invision, etc.)

• Technically minded & resourceful – with an aptitude to picking up complex processes quickly. Comfortable with changing priorities.

• Proven track record of positively collaborating with and influencing partners in a matrixed environment to achieve desired outcomes.

• Ability to analyse data to determine priorities, opportunities, and issues with a product.

• A strong communicator with the ability to deliver accurate, clear, and succinct messages to colleagues at a variety of different levels.

• Proactive and enthusiastic – self-starter who likes to take true ownership over the areas they have responsibility and is comfortable working across time zones.

• Relevant work experience with master’s degree, preferably in a business discipline; Product development, digital marketing, systems management, or equivalent experience is a plus.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Jobs at Gurugram

American Express

Director - Strategy & Program Manag…

Freshers/Experienced

Gurugram, Haryana

Senior Manager-Digital Product Management Apply Now

Job Description

Jobs at Gurugram

More Jobs at American Express

Actively Recruiting Companies at Gurugram, Haryana

Senior Manager-Digital Product Management