American Express

Senior Analyst-Data Science

Posted On

March 8, 2026

Location

Gurugram, Haryana

Experience Level

Freshers/Experienced

Job Type

Permanent

Apply By

March 29, 2026

Job Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

Responsible for contacting clients with overdue accounts to secure the settlement of the account. Also they do preventive work to avoid future overdues with accounts that have a high exposure.

You Lead the Way. We’ve Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact— every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

With a focus on digitization, innovation, and analytics, the Global Decision Sciences (GDS) team creates central, scalable platforms and customer experiences to help markets across all of these priorities. Charter is to drive scale for the business and accelerate innovation for both immediate impact as well as long-term transformation of our business. A unique aspect of GDS is the integration of diverse skills across all of its remit. GDS has a very broad range of responsibilities, resulting in a broad range of initiatives around the world. The Amex AI Labs of American Express Corporation is looking for best in class Senior Research Engineers to work in a dynamic and rewarding workplace. Amex AI Labs is currently co-located in Bangalore, Gurgaon and New York and involves dynamic and talented researchers with Ph.D. or Master’s degree from top tier institutes in India and abroad having research and product development expertise in AI/ML technologies such as - Deep Learning, Data Science, Natural Language Processing, Cloud Technologies and related technical areas. Going beyond building products and solutions for traditional financial domains such as credit and fraud, the team is also working on challenging research problems in domains such as services, human resource management, travel & lifestyle, and many more. The key goal is to progress the state of the art in science and develop products to solve business problems, in a domain-agnostic manner, for American Express.

Purpose of the Role:

Collaborate on next generation research services in the areas of Artificial Intelligence (AI) to aid solutions to complex business problems for American Express

Responsibilities:

Amex AI Labs is looking for individuals with AI R&D background for AI Research & Services team in Bangalore/Gurgaon. The team works on handling capabilities centred on Document Analysis, NLP, AI research from conception to launch. Successful candidates are expected to partner with different business and technology teams in American Express to build capabilities for high impact use-cases. We are looking for extremely agile and entrepreneurial candidates who will help innovate and execute product initiatives across the company.

Lead the ideation and launch of innovative AI/ML capabilities & services
Hands on Deep learning Algorithms like BERT, RNN, LSTM, Transformer, GRU, GAN etc
Building Gen AI capabilities like Prompt Engineering, Fine-Tuning, RAG and Agentic frameworks
Working with MLOPs capability like MLFlow, AirFlow etc and understanding of deployment capabilities on public cloud (AWS, GCP) and on-prem infrastructure
Technically hands-on working with big data sets using Python/JAVA/SPARK, doing EDA and bringing insights from data
Building POCs basis on research papers analysis while simulating business impact and Transform MVPs to production grade capabilities in collaboration with engineering teams
Authoring and publishing papers, adopting open source tools, presenting in conferences, conducting R&D driving company revenue.
Innovate ways to evangelize the product to drive Amex wide user adoption
Contribute to the strategy and roadmap of AI/ML Initiatives to help drive most impact
Evaluate prospective features in AI Services and ability to priortise them with changing requirements in the direction of AI adoptions.

Leadership Outcomes:

Lead with an external perspective, challenge status quo and bring continuous innovation to our existing offerings
Demonstrate learning agility, make decisions quickly and with the highest level of integrity
Lead with a digital mindset and deliver the world’s best customer experiences every day

Past Experience:

2+ years of building machine learning models using advance AI techniques
1-3 years of experience in working with product/engineering/automation development teams in a fast paced, complex, and dynamic environment.
Experience in leveraging Agile, Scrum or other rapid application development methodologies

Academic Background:

Undergraduate/Master’s/PHD in Computer Science/ Data Science/ Statistics/ Mathematics, MBA from institutes of global repute.

Functional Skills:

Ability & experience in taking a prototype to a product stage
Different aspects of research and development
Strong quantitative, analytical, and structured problem-solving skills.
Demonstrate creativity and self-sufficiency along with strong interpersonal/ collaborative skills and experience working in global teams
Excellent verbal and written communications skills
Experience defining and developing a new product or service.

Technical Skills:

Good coding skills in Python, SPARK, Hive, GIT
Good Understand of Deep Learning Algorithms and NLP
Superior math & programming skills and hands-on experience in machine learning tools
Understanding of how CI/CD works- Exposure to Public Cloud Deployment (AWS, GCP)
Proficient in statistical techniques
Background in Natural Language Processing

Knowledge of Platforms:

Knowledge of Big Data Platforms such as Hadoop , SQL is preferred

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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