Oracle

Technical Account Representative (TAM) 4

Job Description

Job Summary:

Key Responsibilities:

  • At least 10 years of hands-on experience with Oracle Cloud Infrastructure (OCI), Oracle RAC, performance tuning for Oracle Database 12c/19c, Data Guard, Far Sync, GoldenGate, upgrades, complex migrations, cross-platform migrations, Exadata, ZDLRA, and DB security products.
  • Implement and maintain complex Oracle solutions, including OCI, Oracle RAC, Data Guard, GoldenGate, Exadata, ZDLRA, and database security products.
  • Design and implement database optimization strategies, identify bottlenecks, and recommend solutions to improve performance.
  • Manage database upgrades and cross-platform migrations following best practices, including prerequisites, testing, and post-upgrade tasks.
  • Effectively troubleshoot database corruption issues by identifying the type of corruption, rebuilding indexes, or utilizing RMAN.
  • Analyze AWR reports to identify top SQL statements, waiting events, and performance bottlenecks.
  • Demonstrate expertise in managing complex database tasks and troubleshooting database crashes.
  • Apply sharp technical troubleshooting skills to resolve issues efficiently.
  • Possess strong project management skills and effective communication skills.
  • Understand and follow support processes to ensure effective problem resolution.
  • Manage escalated technical situations, develop action plans, and communicate effectively with both customers and internal teams.
  • Proactively identify opportunities for services that benefit customers.
  • Collaborate with development and support teams to resolve issues and improve service delivery.
  • Demonstrate strong analytical skills to address technical challenges and optimize performance.

Qualifications:

  • BE/BTech and/or MS in Computer Science or a related field (preferred).
  • Oracle Certification (preferred).
  • Ability to travel up to 25% for customer visits.

Desired Skills:

  • Strong technical troubleshooting skills and the ability to analyze complex database issues.
  • Good project management and communication skills, with an understanding of support processes.
  • Ability to manage customer relationships and provide proactive solutions.
  • Strong analytical skills to identify opportunities for improvement.

Customer Relationship Management:

  • Develop and manage Oracle customer relationships by building long-term relationships with key customer contacts.
  • Work collaboratively with sales, delivery teams, and customers to identify appropriate solutions.
  • Act as the primary delivery contact for Oracle Services, facilitating customer communications and activities across various Oracle lines of business.
  • Ensure effective and efficient use of Oracle delivery resources to meet contract margins and revenue objectives.
  • Identify and submit delivery leads for new opportunities and contract renewals.
  • Act as a point of contact for major incidents, managing communication and customer expectations through resolution.
  • Establish and maintain a governance model with customers at the management and executive levels.
  • Perform scope and risk management throughout engagements.
  • Contribute to Oracle's delivery process improvements and tool development initiatives.
  • Conduct periodic service account planning and account reviews to ensure customer satisfaction.

Career Level - IC4


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