Oracle
Technical Account Representative (TAM) 4
Job Description
Job Summary:
Key Responsibilities:
- At least 10 years of hands-on experience with Oracle Cloud Infrastructure (OCI), Oracle RAC, performance tuning for Oracle Database 12c/19c, Data Guard, Far Sync, GoldenGate, upgrades, complex migrations, cross-platform migrations, Exadata, ZDLRA, and DB security products.
- Implement and maintain complex Oracle solutions, including OCI, Oracle RAC, Data Guard, GoldenGate, Exadata, ZDLRA, and database security products.
- Design and implement database optimization strategies, identify bottlenecks, and recommend solutions to improve performance.
- Manage database upgrades and cross-platform migrations following best practices, including prerequisites, testing, and post-upgrade tasks.
- Effectively troubleshoot database corruption issues by identifying the type of corruption, rebuilding indexes, or utilizing RMAN.
- Analyze AWR reports to identify top SQL statements, waiting events, and performance bottlenecks.
- Demonstrate expertise in managing complex database tasks and troubleshooting database crashes.
- Apply sharp technical troubleshooting skills to resolve issues efficiently.
- Possess strong project management skills and effective communication skills.
- Understand and follow support processes to ensure effective problem resolution.
- Manage escalated technical situations, develop action plans, and communicate effectively with both customers and internal teams.
- Proactively identify opportunities for services that benefit customers.
- Collaborate with development and support teams to resolve issues and improve service delivery.
- Demonstrate strong analytical skills to address technical challenges and optimize performance.
Qualifications:
- BE/BTech and/or MS in Computer Science or a related field (preferred).
- Oracle Certification (preferred).
- Ability to travel up to 25% for customer visits.
Desired Skills:
- Strong technical troubleshooting skills and the ability to analyze complex database issues.
- Good project management and communication skills, with an understanding of support processes.
- Ability to manage customer relationships and provide proactive solutions.
- Strong analytical skills to identify opportunities for improvement.
Customer Relationship Management:
- Develop and manage Oracle customer relationships by building long-term relationships with key customer contacts.
- Work collaboratively with sales, delivery teams, and customers to identify appropriate solutions.
- Act as the primary delivery contact for Oracle Services, facilitating customer communications and activities across various Oracle lines of business.
- Ensure effective and efficient use of Oracle delivery resources to meet contract margins and revenue objectives.
- Identify and submit delivery leads for new opportunities and contract renewals.
- Act as a point of contact for major incidents, managing communication and customer expectations through resolution.
- Establish and maintain a governance model with customers at the management and executive levels.
- Perform scope and risk management throughout engagements.
- Contribute to Oracle's delivery process improvements and tool development initiatives.
- Conduct periodic service account planning and account reviews to ensure customer satisfaction.
Career Level - IC4
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