Amazon

Senior Program Manager, APAC Payments, Payments, APAC Payment Business Operations

Job Description

Join Amazon's APAC Payment Business Operations team as a Senior Program Manager in India. You'll drive operational excellence for our next-generation online payment systems, managing business health for Payments and Gift Cards across APAC. Your role will be crucial in resolving operational issues that impact customer experience and payment performance. You'll collaborate with global teams, manage third-party partnerships, and lead initiatives to enhance our payment offerings.

Key job responsibilities
• Lead partner assessments, contract negotiations, and launch readiness for new payment projects
• Drive improvements to address customer pain points within the Payments organization
• Manage operational relationships with third-party partners and internal stakeholders
• Identify operational gaps and set requirements for new projects
• Oversee medium to large-sized business operations projects
• Train analysts on internal escalation responses and customer service resolution
• Collaborate with business and technical teams to support new payment products
• Work with technology teams to improve payment processing performance
• Define and analyze metrics to assess performance and trends

A day in the life
As a Senior Program Manager, you'll start your day by reviewing key performance indicators for APAC payment systems. You might then lead a cross-functional meeting to address a customer experience issue, followed by a strategic planning session for an upcoming product launch. In the afternoon, you could find yourself analyzing data to identify improvement opportunities or mentoring team members on best practices in payment operations.

About the team
The APAC Payment Business Operations team is the central hub for payment customer experience and performance issues. We collaborate with diverse internal stakeholders, including Customer Service, Retail Operations, Finance, and Compliance, as well as external partners and banks. Our team is passionate about driving operational efficiencies and delivering exceptional payment experiences for Amazon customers across APAC.- Bachelor's Degree or equivalent
- 7+ years of experience working cross-functionally with tech and non-tech teams
- 7+ years of program or project management experience
- 7+ years of experience delivering cross-functional projects
- Experience defining program requirements and using data-driven metrics for improvements
- Strong business and data analytical skills with excellent problem-solving abilities
- Experience managing external relationships
- Proficiency in data analysis and communication skills


Jobs at Bangalore

Amazon

Financial Analyst - FinOps, FinOps …

Freshers/Experienced

Bangalore, Karnataka

View Details

Last Date: June 24, 2025

Virtusa

QA

Full Time

Bangalore, Karnataka

View Details

Last Date: Sept. 30, 2025

Amazon

Catalog Specialist II, Global Catal…

Freshers/Experienced

Bangalore, Karnataka

View Details

Last Date: July 1, 2025

Paypal

Senior AI/ML Engineer, AI Solutions

Freshers/Experienced

Bangalore, Karnataka

View Details

Last Date: June 22, 2025

Capgemini

Team Center Testing | 4 to 9 years …

Experienced Professionals

Bangalore, Karnataka

View Details

Last Date: June 25, 2025

Amazon

Principal Program Manager, Emerging…

Freshers/Experienced

Bangalore, Karnataka

View Details

Last Date: July 1, 2025

Amazon

Software Development Engineer I

Freshers/Experienced

Bangalore, Karnataka

View Details

Last Date: June 24, 2025

Amazon

Associate, ML Data Operations, GO-A…

Freshers/Experienced

Bangalore, Karnataka

View Details

Last Date: June 24, 2025

Amazon

System Development Engineer I, Tran…

Freshers/Experienced

Bangalore, Karnataka

View Details

Last Date: June 24, 2025

KPMG

Technology Consulting-TE Oracle Fus…

KI Professional

Bangalore, Karnataka

View Details

Last Date: June 25, 2025

Amazon

Software Dev Engineer II, HST Healt…

Freshers/Experienced

Bangalore, Karnataka

View Details

Last Date: July 1, 2025

Amazon

Senior Business Intelligence Engine…

Freshers/Experienced

Bangalore, Karnataka

View Details

Last Date: July 1, 2025




More Jobs at Amazon

Amazon

Senior QA Engineer - III, Amazon Sm…

Freshers/Experienced

Bangalore, Karnataka

View Details

Last Date: June 24, 2025

Amazon

Program Manager II-PCMO, Audits and…

Freshers/Experienced

Hyderabad, Telangana

View Details

Last Date: July 1, 2025

Amazon

Sr. Software Dev Engineer, Silk Bro…

Freshers/Experienced

Bangalore, Karnataka

View Details

Last Date: July 1, 2025

Amazon

Software Development Engineer, Last…

Freshers/Experienced

Bengaluru, Karnataka

View Details

Last Date: June 24, 2025

Amazon

Lead Analytics, ROW Supply Chain An…

Freshers/Experienced

Bengaluru, Karnataka

View Details

Last Date: July 1, 2025

Amazon

Sr.FinOps Analyst, Payroll FP&A

Freshers/Experienced

Hyderabad, Telangana

View Details

Last Date: July 1, 2025

Amazon

RME Coordinator

Freshers/Experienced

Gurugram, Haryana

View Details

Last Date: June 24, 2025

Amazon

Senior Software Engineer, Fintech

Freshers/Experienced

Bengaluru, Karnataka

View Details

Last Date: July 1, 2025

Amazon

Account Manager, Retail/CPG

Freshers/Experienced

Mumbai, Maharashtra

View Details

Last Date: June 24, 2025

Amazon

Manager II-Quality Assurance (Audit…

Freshers/Experienced

Hyderabad, Telangana

View Details

Last Date: June 24, 2025

Amazon

Retail Account Manager, Retail Busi…

Freshers/Experienced

Bengaluru, Karnataka

View Details

Last Date: July 1, 2025

Amazon

ML Data Associate-II

Freshers/Experienced

Hyderabad, Telangana

View Details

Last Date: June 24, 2025




Actively Recruiting Companies at Bangalore, Karnataka