Amazon

Senior Associate, CXBT Capability Team

Posted On

May 16, 2025

Location

Bangalore, Karnataka

Experience Level

Freshers/Experienced

Job Type

Customer Service

Apply By

June 24, 2025

Job Description

As the earth's most customer-centric company, Amazon obsesses at improving customer experience on a daily basis. We are looking for a motivated full-time Senior Associate to join our Global Business Services Capability team- Customer Experience & Business trends (CXBT) in Bangalore, India. This role is ideal for a candidate looking for an experience with an exciting, dynamic company.

Key job responsibilities
As a Senior Associate, you will be responsible for providing timely and quality data collection/annotation for a variety of workflows. The tasks therefore will be repetitive in nature and will require the candidate to make quick decisions keeping in mind the provided guidelines. Your key responsibilities will include (but not limited to) the below:

- Performing a wide range of data collection, categorization, validation, annotation and data processing related tasks.
- Meets business metrics and goals, i.e., SLA, production, and quality targets
- Using high level of judgement to determine/identify differentiated experiences and/or trends.
- Partner with internal and external stakeholders on execution, escalate operational issues, draft SOPs.
- Conduct trainings for the team whenever required to improve cross-skilling and build more capabilities
- Contribute and lead process improvement initiatives that impact overall efficiency/ quality
- Ensure high quality deliverable to the stakeholders via audit and validation

About the team
Customer Experience and Business Trends (CXBT) is an organization made up of a diverse suite of functions dedicated to deeply understanding and improving customer experience, globally. We are a team of builders that develop products, services, ideas, and various ways of leveraging data to influence product and service offerings – for almost every business at Amazon – for every customer (e.g., consumers, developers, sellers/brands, employees, investors, streamers, gamers).

Our approach is based on determining the customer need, along with problem solving, and we work backwards from there. We use technical and non-technical approaches and stay aware of industry and business trends. We are a global team, made up of a diverse set of profiles, skills, and backgrounds – including: Product Managers, Software Developers, Computer Vision experts, Solutions Architects, Data Scientists, Business Intelligence Engineers, Business Analysts, Risk Managers, and more.- Bachelor's degree
- Speak, write, and read fluently in English
- Speak, write, and read fluently in German
- Experience with Microsoft Office products and applications
- Experience with Intermediate level of Excel

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