Amazon

Sr TPM, Amazon Music

Posted On

May 19, 2025

Location

Bangalore, Karnataka

Experience Level

Freshers/Experienced

Job Type

Software Development

Apply By

June 10, 2025

Job Description

The Amazon Music Customer eXperience Infrastructure (CXI) team enables Amazon Music to deliver the best audio experience across devices and modalities, with lowest cost and shortest time to market. We work to eliminate complexity for our partners, making their efforts simpler, faster, and more efficient. Among other things, CXI is responsible for Stability, and Performance, and Amazon Music’s Testing and Automation tools across Amazon Music’s range of devices including mobile apps, web experiences, big-screens, wearables, connected speakers, and third-party integrations. Our vision is to deliver a best-in-class, multi-device experience that is reliable, fast, and friction-less across this cohesive, cross-client audio landscape. We’ve seen repeatedly that performance and stability improvements can drive not only customer satisfaction, but also growth and business impact. Our team is seeking a Sr. Technical Program Manager to own and drive efforts across clients to improve and maintain the highest possible bar for Testing Automation tools, Stability and Performance. This is an opportunity to lead our strategy to redefine what a best-in-class audio streaming experience can be across all clients, and to establish Amazon Music as the highest-quality audio streaming experience in the world.

Basic Qualifications:
- Experience in project management disciplines including scope, schedule, budget, quality, along with risk and critical path management.
- Experience managing programs across cross functional teams, building processes and coordinating release schedules
- Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership.
- Experience in technical program management working directly with software engineering teams
- Experience managing cross-functional programs and release schedules
- Experience building and evaluating system-level technical design
- Experience developing and executing/delivering product and technical roadmaps
- Experience owning/driving roadmap strategy and definition, and driving the goals.
- Experience in system design

Key job responsibilities
In this role, as a Senior TPM you will partner with Product/UX/Tech to deliver a program of work across a large number of teams. You will work with Product and Tech counterparts to define the product vision and roadmap in a data-driven and working backward (from customer) approach. Where applicable, you will also work with Sr SDEs & Principal Engineers to draw technical design/approach documents and you will work with engineering teams across the globe to own the actual product execution cycle (Tools & Infra). Along the way, you (as the program leader) will be responsible for defining how the product roadmap is delivered (delivering value in incremental phases, or in one go), bring teams across organizations together, anticipate bottlenecks, provide escalation management, anticipate and when necessary make trade-offs by balancing the business needs versus technical constraints. In this role you will demonstrate program management skills and be comfortable to operate at scale, and will have experience in leading large cross-functional and cross-organizational programs. You will be able to thrive and succeed in an entrepreneurial environment, and not be hindered by ambiguity or competing priorities.

- Thinking big and working with senior leadership, business stakeholders and engineering teams to define vision, strategy and requirements.
- Delivering results by driving execution of programs spanning multiple experience teams
- Earning trust through regular communication with stakeholders of all levels.
- Management/stakeholders/partner teams on status, risks and change control.
- Owning all metrics around initiative goals you define.
- Being resourceful and creative to overcome obstacles and turn challenges into opportunities.
- 7+ years of working directly with engineering teams experience
- 5+ years of technical product or program management experience
- 3+ years of software development experience
- 5+ years of technical program management working directly with software engineering teams experience
- Experience managing programs across cross functional teams, building processes and coordinating release schedules
- Experience owning/driving roadmap strategy and definition

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