Capgemini

Service Management Lead | 9 to 12 years | Bangalore

Posted On

June 4, 2025

Location

Bangalore, Karnataka

Experience Level

Experienced Professionals

Job Type

Permanent

Apply By

June 25, 2025

Job Description

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Job Description

9-10 or more years of service management;
ITIL v3 Certified (foundation as a minimum, manager or expert level desirable);
Strong verbal and writing skills in order to effectively communicate information to clients and internal team members;
Awareness of a number of service management tools such as BMC’s IT Service Management (ITSM, Remedy);
Time management skills to meet agreed targets; Experience of designing, developing and/or implementing ITIL aligned processes;
Strong analytical skills are needed to critically evaluate the information gathered from multiple sources, reconcile conflicts, decompose high-level information into details;
Facilitation skills to lead requirements gathering workshops and provide training to clients and internal team members;
Interpersonal skills, to help negotiate priorities and to resolve conflicts among project stakeholders; such as clients and internal team members;

Primary Skills

They must knowledge/experience with Incident, MIM, Service Request, Problem, Change management and SLA reporting.
A Senior Service Management Consultant can be a member of a team, leading the team, assisting the lead or working independently.
They lead or work independently designing, developing and implementing deliverables, conducting research and performing analysis.

Secondary Skills

Apart from these, other critical area is CMDB / Asset Management / SCAM
The Service Management Consultant focuses on all of the ITIL service management lifecycle stages and a number of its processes within an outsourcing bid, consulting assignment or an implementation.
They will be responsible for aspects of the overall delivery.

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.

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Job Description

Job Description

Primary Skills

Secondary Skills

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