Capgemini
Microsoft 365 | 4 to 6 years | Bengaluru
Job Description
Job Description
- Respond promptly to incidents and service requests related to Microsoft 365 applications, including but not limited to Exchange Online, SharePoint Online, MS Teams (including Teams Telephony), and OneDrive for Business.
- Diagnose and troubleshoot issues efficiently, ensuring a quick resolution and minimal impact on users.
- Maintain up-to-date documentation on common issues, troubleshooting steps, and standard operating procedures to facilitate knowledge sharing and enhance the team's efficiency.
- Monitor the Microsoft 365(Office 365) platform for potential issues, perform routine checks, and implement proactive measures to avoid service disruptions and optimize system performance.
- About 3-4 years (B Grade candidates) hands-on Experience on Microsoft 365(Office 365).
- Strong understanding of Microsoft 365(Office 365) suite components, including Exchange Online, SharePointOnline, MS Teams, and OneDrive for Business.
- Proficient in diagnosing and troubleshooting Microsoft 365(Office 365) issues, both independently and collaboratively.
- Experience working on large-scale projects.
- Excellent communication skills, both verbal and written, with the ability to convey technical information to non-technical users effectively.
- A customer-centric approach and a passion for providing exceptional end-user support.
- Proactive and able to prioritize tasks effectively in a dynamic and fast-paced environment.
- Strong attention to detail and commitment to maintaining accurate documentation.
- Experience on Proofpoint email Gateway (Optional).
- Working knowledge of Microsoft 365(Office 365) PowerShell.
- Microsoft 365(Office 365) certifications, such as MS-900, MS-102 etc.
Primary Skills
- Microsoft 365
- MS Teams
- Proofpoint
Secondary Skills
- PowerShell
- SharePoint
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