Capgemini

Nexthink Administrator | 4 To 6 Years | Bengaluru

Posted On

April 17, 2025

Location

Bangalore, Karnataka

Experience Level

Experienced Professionals

Job Type

Permanent

Apply By

May 7, 2025

Job Description

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Job Description

Nexthink On-Premises and Nexthink Infinity Skills

Primary Skills

Primary Skill: Nexthink On-Premises
Key Responsibilities:

System Monitoring: Oversee the performance and health of Nexthink on-premises systems.
Incident Management: Identify and resolve issues impacting end-user experiences.
Data Analysis: Analyze data to provide actionable insights for IT service improvements.
Collaboration: Work with IT teams to implement solutions and optimize system performance.
Reporting: Generate detailed reports on system performance and user experience metrics.
Maintenance: Ensure hardware resources are performing well and are properly sized according to requirements.
Training: Onboard new Nexthink engineers and provide regular training on new features and updates.

Primary Skills:

Expertise in Nexthink on-premises platform
Strong analytical and troubleshooting skills
Experience in IT service management
Ability to perform regular health checks and updates
Excellent communication skills12

Short Description

Secondary Skill: Nexthink Infinity
Key Responsibilities:

Customer Support: Provide exceptional support to users, addressing their queries and issues.
Feedback Collection: Gather user feedback to improve product features and services.
Collaboration: Work with marketing and development teams to enhance user experience.
Documentation: Maintain accurate records of customer interactions and resolutions.
Training: Assist in training users on best practices for using Nexthink Infinity tools.

Secondary Skills:

Proficiency in customer support
Strong communication and interpersonal skills
Experience in digital marketing
Knowledge of data analytics tools
Ability to multitask and thrive in a fast-paced environment

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fuelled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion.

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Job Description

Job Description

Primary Skills

Short Description

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