Capgemini

Service Delivery Manager - D

Job Description

Job Description

Service Managers covers the management of ongoing services to clients, ensuring that the service to the clients meets contractual requirements and service level agreements. Service Managers are also responsible for agreeing on service improvements together with the client, based on service delivery realization and deviation.

Job Description - Grade Specific

Senior Service Delivery Manager - Responsible for the quality provision of service, as well as for managing and reporting on it. SDM oversee the execution of day-to-day operations to ensure contractual commitments are met. SDM proactively manage the day-to-day relationship with the client(s)/client representatives to ensure a high level of satisfaction, and ensure that continuous improvements are put in place to help ensure the continuity of our contracts. SDM work closely with others to plan the overall client relationship strategy, concentrating on cost reduction, service improvement and new business.

Skills (competencies)

Accountability
Active Listening
Adaptability
Analytical Thinking
Business Acumen
Business Partnering
Business Transformation
Change Management
Coaching Confidentiality
Collaboration
Commercial Management
Complex Engagement Management
Contract Management
Crisis Management
Critical Thinking
Cultural Awareness
Customer Centricity
Data-Driven Decision-Making
e-Great
e-KPI
e-MMX
e-Monitoring
Emotional Intelligence
e-skills
Estimating
Executive Presence
Financial Analysis
Financial Control
Financial Reporting
Influencing
Lean Portfolio Management
Managing Difficult Conversations
Microsoft Project
Negotiation
Problem Solving
Project Financial Planning
Project Governance
Project Management
Project Planning
Qwiz
Relationship-Building
Risk Assessment
Risk Management
Scope Management
Scrum
Stakeholder Management
STAR
Storytelling
Strategic Thinking
Teamwork
Time Management
Unified Project Management (UPM)
Unified Service Management (USM)
Verbal Communication
Written Communication
Agile (Software Development Framework)
Delegation
UPM (Methodology)
USM (Methodology)


Jobs at Bangalore

Capgemini

Backend Developer-Python | 1 to 2 …

Experienced Professionals

Bangalore, Karnataka

View Details

Last Date: June 25, 2025

Amazon

Software Dev Engineer I FTC

Freshers/Experienced

Bangalore, Karnataka

View Details

Last Date: June 24, 2025

Amazon

Software Development Engineer, Amaz…

Freshers/Experienced

Bangalore, Karnataka

View Details

Last Date: June 24, 2025

Amazon

Senior Category Manager, Kitchen, k…

Freshers/Experienced

Bangalore, Karnataka

View Details

Last Date: July 1, 2025

Amazon

Financial Analyst - FinOps, FinOps …

Freshers/Experienced

Bangalore, Karnataka

View Details

Last Date: June 24, 2025

Amazon

Finance Analyst, FinOps IN BP

Freshers/Experienced

Bangalore, Karnataka

View Details

Last Date: June 24, 2025

KPMG

Manager - CloudSec-Strategy and ris…

KI Professional

Bangalore, Karnataka

View Details

Last Date: June 25, 2025

Amazon

Support Engineer III , TDSRE

Freshers/Experienced

Bangalore, Karnataka

View Details

Last Date: June 24, 2025

Razorpay

Lead Product Designer

Freshers/Experienced

Bangalore, Karnataka

View Details

Last Date: July 5, 2025

Capgemini

Python Automation Engineer

Experienced Professionals

Bangalore, Karnataka

View Details

Last Date: July 2, 2025

Capgemini

MSBI

Experienced Professionals

Bangalore, Karnataka

View Details

Last Date: June 25, 2025

Capgemini

NETAPP STORAGE ADMINISTRATION | 6 T…

Experienced Professionals

Bangalore, Karnataka

View Details

Last Date: July 2, 2025




More Jobs at Capgemini

Capgemini

Zabbix Admin | 6 -12 years | Mumbai…

Experienced Professionals

Hyderabad, Telangana

View Details

Last Date: July 2, 2025

Capgemini

Database Administrator| 6 to 9 year…

Experienced Professionals

Hyderabad, Telangana

View Details

Last Date: July 2, 2025

Capgemini

Product, System & PLM Engineer - B

Experienced Professionals

Pune, Maharashtra

View Details

Last Date: June 25, 2025

Capgemini

LDD

Experienced Professionals

Bangalore, Karnataka

View Details

Last Date: July 2, 2025

Capgemini

Lead Software Engineer

Experienced Professionals

Bangalore, Karnataka

View Details

Last Date: July 2, 2025

Capgemini

Payments BA

Experienced Professionals

Bangalore, Karnataka

View Details

Last Date: July 2, 2025

Capgemini

Record to Analyze Process Expert - C

Experienced Professionals

Bangalore, Karnataka

View Details

Last Date: July 2, 2025

Capgemini

C++ Linux Web Engine Developer

Experienced Professionals

Bangalore, Karnataka

View Details

Last Date: July 2, 2025

Capgemini

Data Quality Management & Configura…

Experienced Professionals

Coimbatore, Tamil Nadu

View Details

Last Date: July 2, 2025

Capgemini

Engagement Executive-Marketing Oper…

Executives

Kolkata, West Bengal

View Details

Last Date: June 25, 2025

Capgemini

Webmethods Developer | 4 to 12 Yrs …

Experienced Professionals

Bangalore, Karnataka

View Details

Last Date: June 25, 2025

Capgemini

Onestream | Pune | 6 to 9 Years

Experienced Professionals

Pune, Maharashtra

View Details

Last Date: July 2, 2025




Actively Recruiting Companies at Bangalore, Karnataka