Paypal

Sr Dir, AI Technology - Feature Engrg Lead

Job Description

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary:

PayPal seeks an accomplished Senior Director of Engineering with a robust background in AI & Machine Learning (ML) engineering to lead the global AI Feature Engineering team, reporting directly to the VP of AI Technology. In partnership with other leaders within this org, the successful candidate will be responsible for driving the development and execution of PayPal’s AI Feature engineering lifecycle strategy and platform delivery and leading the global team responsible for building the tools and capabilities.

This position is responsible to oversee the architecture, innovation, delivery and production feature platforms, including batch, online, graph-based, vector and near real-time engines. The ideal candidate will possess deep technical expertise, strategic vision, and leadership abilities to drive advancements in AI feature engineering.

We foster a culture of experimentation and consistently strive for improvement and learning. You will work in a collaborative, trusting, and thought-provoking environment that encourages diversity of thought and innovative solutions that serve the best interests of our customers.

Job Description:

Job Responsibilities:

Lead the global AI Feature Engineering team, and responsible for driving the development and execution of PayPal’s AI Feature engineering lifecycle strategy and platform delivery and leading the global team responsible for building the tools and capabilities.

  • Leadership in Feature Engineering Architecture to develop robust platforms for real-time, near real-time, batch processing, and integration with vector/graph database technologies.
  • Hands-on thought leadership for building on-premise and cloud-based feature data platforms for Risk, Consumer, and Merchant segments.
  • Prototype and deploy cutting-edge feature engineering tools to optimize AI workflows, including building prototypes for demonstration or illustration purposes for peer groups, business partners, or senior leaders.
  • Influence senior business and technology stakeholders across the organization to promote adoption and alignment with technology strategies.
  • Define and execute strategies for feature discovery, lifecycle optimization, and maintaining high-performance feature stores.
  • Partner with business stakeholders, model training teams, AI infrastructure groups, and product owners to streamline feature integration, resolve production issues, and define firmwide technology strategies and roadmaps.
  • Establish systems for data health monitoring and alerting of solution events related to performance, scalability, availability, and reliability.
  • Drive innovation to maximize the business benefits of adopting market-leading technology capabilities by rapidly evaluating, piloting, and scaling new innovations where appropriate.
  • Build, mentor, and inspire a global team of engineers, partner with product managers, and ML Ops specialists to deliver operating excellence and achieve organizational goals.
  • Lead the organization in implementing self-service capabilities for rapid feature creation and deployment by data scientists and engineers.
  • Ability to build global teams and a passion for fostering an innovative culture.

Qualifications/ Education/Experience/Skills:

  • Bachelor’s/Master’s degree in Computer Science, AI/ML, Software Engineering, or related field, with 15+ years of experience.
  • Proven expertise in feature engineering lifecycle management using tools and technologies on-prem or cloud based.
  • Strong technical proficiency in big data platforms, cloud architecture (e.g., AWS, GCP), and vector/graph databases.
  • Experience deploying large-scale ML pipelines with high reliability and uptime. Background with Machine Learning Frameworks , Realtime systems, and Big Data technologies such as Hadoop.
  • Effective people management skills, with the ability to attract, retain and inspire a global high- performance engineering team. 
  • Effective cross-functional collaboration skills, bridging technical and business stakeholders in dynamic environments.
  • Strong communication and strategic influencing skills, with an executive presence. Must be able to translate and distill complex data concepts to different audiences concisely.
  • Ability to juggle multiple priorities and effectively deliver in a fast-paced, dynamic environment Comfortable working in an Agile and collaborative environment.

Behaviors:

  • Consistently demonstrates PayPal’s core values, which include Collaboration and Inclusion
  • Partnership – organizational awareness, engages widely with peers and senior leadership across PayPal.
  • Innovate – leads effectively in a dynamic, fast-changing environment, challenges convention.
  • Deliver Stand out Results – develops decisive strategies that deliver tangible results.
  • Execution – focuses the business area on strategic priorities; operates clear, simple systems.
  • Enable and Grow Talent – builds capability and a succession pipeline.
  • Leadership – contributes to the business leadership agenda; sets business area vision.

Preferred Qualification:

Subsidiary:

PayPal

Travel Percent:

20

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion 

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.  In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentaccommodations@paypal.com.  

Belonging at PayPal: 

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.


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