Amazon

Support Engineer - II, Perfect Order Experience

Job Description

Perfect Order Experience (POE) Team is looking for a passionate, results-oriented, operationally focused Support Engineer to support the fast-evolving and expanding Seller Compliance space. The role encompasses working with a support engineering team that provides support for multiple products and platforms, including engineering development support (root cause analysis, code fixes), customer support self-service (tools development), and business decision-making support (data mining, report generation, scripting). The Support Engineering team comprises world-class engineers with technical skills blending systems and software engineering.

We are looking for a Support Engineer with experience in software engineering support or an equivalent role, with a track record of driving projects to improve software development, business, and customer service support-related processes and technical support experiences. A successful candidate will be an experienced technical team member who is willing to take on challenging responsibilities, has a metrics-focused approach, demonstrates customer focus, and has the ability to lead in multi-functional and fast-paced environments. If you fit the profile, we would love to talk to you.

Responsibilities include working with a team of support engineers, enhancing process and service improvements, monitoring and improving day-to-day operational efficiency, and being self-motivated. The role also involves driving smaller-scope development projects and building custom tools.

Key job responsibilities
Technical Support and Problem Resolution • Diagnose and resolve complex production software issues across multiple products and services • Perform comprehensive troubleshooting and root cause analysis for technical challenges • Provide timely and effective support through ticket management and customer communication

Software Development and Maintenance • Develop and implement operational tools and automation solutions using Ruby, Rails, Java, Python, and shell scripting • Maintain and configure software systems in staging and production environments • Implement fixes and enhancements for internally developed software applications

System Operations and Monitoring • Design and implement monitoring solutions to ensure system reliability and performance • Manage software deployments and support infrastructure in AWS and web technology environments • Create and maintain system and support status reports

Team Collaboration and Knowledge Management • Coordinate support issue handoffs within the team • Develop and contribute to a comprehensive team knowledge base • Collaborate with cross-functional teams to improve operational excellence

Product and Service Ownership • Take ownership of digital products or system components • Ensure adherence to service level agreements (SLAs) • Coordinate customer notifications and workflow management

This rewrite provides a more structured and clear representation of the support engineer's responsibilities, highlighting key areas of expertise and expected outcomes.- 3+ years of continuous integration and continuous delivery (CI/CD) experience
- 3+ years of software development with object oriented language experience
- 3+ years of virtualization, orchestration and cloud computing (eg. Hypervisors, VMware, Xen) experience
- 3+ years of database administration experience
- 3+ years of information security and compliance experience
- Bachelor's degree in computer science or equivalent, or 3+ years of technical support experience


Jobs at Bengaluru

Oracle

Principal Member of Technical Staff

Professional

Bengaluru, Karnataka

View Details

Last Date: Sept. 22, 2025

Amazon

Software Development Manager , WW I…

Freshers/Experienced

Bengaluru, Karnataka

View Details

Last Date: June 24, 2025

Oracle

Principal Software Developer

Professional

Bengaluru, Karnataka

View Details

Last Date: Nov. 22, 2025

Amazon

Campaign & Creative Manager I, Adve…

Freshers/Experienced

Bengaluru, Karnataka

View Details

Last Date: June 24, 2025

Oracle

Software Developer 3

Professional

Bengaluru, Karnataka

View Details

Last Date: Aug. 13, 2025

Oracle

Senior Support Analyst

Professional

Bengaluru, Karnataka

View Details

Last Date: Aug. 17, 2025

Oracle

Cloud Applications Program Manager,…

Professional

Bengaluru, Karnataka

View Details

Last Date: Dec. 7, 2025

Amazon

Application Engineer, RBS Tech

Freshers/Experienced

Bengaluru, Karnataka

View Details

Last Date: July 1, 2025

Google

Senior Software Engineer, Full Stac…

Freshers/Experienced

Bengaluru, Karnataka

View Details

Last Date: July 3, 2025

Oracle

Software Developer 3

Professional

Bengaluru, Karnataka

View Details

Last Date: Oct. 25, 2025

Oracle

Technical Manager

Professional

Bengaluru, Karnataka

View Details

Last Date: Sept. 28, 2025

Oracle

Senior Software Developer - Big Dat…

Professional

Bengaluru, Karnataka

View Details

Last Date: Aug. 16, 2025




More Jobs at Amazon

Amazon

Team Lead, Central Support Team, IN…

Freshers/Experienced

Bengaluru, Karnataka

View Details

Last Date: June 24, 2025

Amazon

Software Dev Engineer II, ALEXA, CU…

Freshers/Experienced

Chennai, Tamil Nadu

View Details

Last Date: June 24, 2025

Amazon

VCP L5 SME, AVS-NOP

Freshers/Experienced

Bengaluru, Karnataka

View Details

Last Date: July 1, 2025

Amazon

ML Data Associate-II - French

Freshers/Experienced

Hyderabad, Telangana

View Details

Last Date: June 24, 2025

Amazon

Tax Automation Specialist, Direct T…

Freshers/Experienced

Hyderabad, Telangana

View Details

Last Date: June 24, 2025

Amazon

Device Associate

Freshers/Experienced

Chennai, Tamil Nadu

View Details

Last Date: July 1, 2025

Amazon

Lead Data Specialist (German), ML D…

Freshers/Experienced

Gurugram, Haryana

View Details

Last Date: June 24, 2025

Amazon

Software Development Manager, Alexa…

Freshers/Experienced

Bangalore, Karnataka

View Details

Last Date: June 24, 2025

Amazon

Account Manager, P3P

Freshers/Experienced

Bengaluru, Karnataka

View Details

Last Date: July 1, 2025

Amazon

HRBP, Delhi NCR

Freshers/Experienced

Delhi, Delhi

View Details

Last Date: July 1, 2025

Amazon

Financial Analyst Intern, GFS FP&A

Freshers/Experienced

Bangalore, Karnataka

View Details

Last Date: June 24, 2025

Amazon

Account Manager, P3P

Freshers/Experienced

Bengaluru, Karnataka

View Details

Last Date: June 24, 2025




Actively Recruiting Companies at Bengaluru, Karnataka