Amazon

Program Manager II, RBS Storewalk

Job Description

As a Program Manager, you will be working to identify delivery speed related friction points in the shopping journey of the customers who shop on Amazon across different shopping channels of Amazon (retail, business, etc.). The role will entail extensive experimentation and dealing with technology to identify opportunities that enhance CX for our customers. Candidate is expected to thrive in an environment of ambiguity, display high bias for action and dive deep.

Key job responsibilities
• Scoping, driving and delivering complex projects across multiple teams.
• Performs root cause analysis by understand the data need, get data / pull the data and analyze it to form the hypothesis and validate it using data.
• Conducting a thorough analysis of large datasets to identify patterns, trends, and insights that can feed the fixes team
• Dive deep to drive product pilots, demonstrate think big and customer obsession LPs to steer the product roadmap
• Coordinate with upstream stakeholders to drive fixes and defect elimination activities


About the team
The Storewalk program is designed to elevate customer experience by targeting high-opportunity shopping missions (HOSMs) within Amazon stores that suffer from low sales conversion rates. During the purchase journey, a customer goes through recursive cycles of search, evaluation and then finally purchases the product if it suits his/her requirements. In RBS Storewalk, we study customer anecdotes and mimic the customer journey to identify key frustrations at each stage and improve customer experience by driving fixes with partner teams. Our primary objective is to ensure customers can seamlessly complete their purchase journey without encountering any customer experience (CX) defects during their shopping journey. - 3+ years of program or project management experience
- 3+ years of working cross functionally with tech and non-tech teams experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience defining program requirements and using data and metrics to determine improvements


Jobs at Bengaluru

Oracle

Sales Rep, CSS Learning Adoption & …

Professional

Bengaluru, Karnataka

View Details

Last Date: Oct. 21, 2025

Oracle

AI Devops Consultant

Professional

Bengaluru, Karnataka

View Details

Last Date: Aug. 16, 2025

Oracle

Senior Microservices Cloud Tech Lead

Professional

Bengaluru, Karnataka

View Details

Last Date: Aug. 17, 2025

Oracle

Oracle Fusion SCM Technical/ Functi…

Professional

Bengaluru, Karnataka

View Details

Last Date: Sept. 3, 2025

Oracle

Fusion CX Sales and Service Consult…

Professional

Bengaluru, Karnataka

View Details

Last Date: July 23, 2025

Google

Manager, Platforms and Ecosystems S…

Freshers/Experienced

Bengaluru, Karnataka

View Details

Last Date: July 3, 2025

Oracle

Staff Consultant

Professional

Bengaluru, Karnataka

View Details

Last Date: Oct. 16, 2025

Amazon

Multimedia SDE II , Amazon Devices

Freshers/Experienced

Bengaluru, Karnataka

View Details

Last Date: July 1, 2025

Oracle

Senior Principal Consultant

Professional

Bengaluru, Karnataka

View Details

Last Date: Sept. 14, 2025

Amazon

Marketing Manager , Amazon Flex and…

Freshers/Experienced

Bengaluru, Karnataka

View Details

Last Date: June 24, 2025

Oracle

Oracle Application Senior Developer…

Professional

Bengaluru, Karnataka

View Details

Last Date: Sept. 14, 2025

Oracle

Financial Analyst

Professional

Bengaluru, Karnataka

View Details

Last Date: July 26, 2025




More Jobs at Amazon

Amazon

Software Dev Engineer, Amazon Unive…

Freshers/Experienced

Chennai, Tamil Nadu

View Details

Last Date: June 24, 2025

Amazon

Team Lead - AMZL , Last mile

Freshers/Experienced

Bangalore, Karnataka

View Details

Last Date: July 1, 2025

Amazon

Data Center Engineering Operations,…

Freshers/Experienced

Hyderabad, Telangana

View Details

Last Date: July 1, 2025

Amazon

Data Center Technician, Data Center…

Freshers/Experienced

Mumbai, Maharashtra

View Details

Last Date: June 24, 2025

Amazon

Retail Account Manager, MVR SPS RAM…

Freshers/Experienced

Bengaluru, Karnataka

View Details

Last Date: June 24, 2025

Amazon

Investigation Specialist

Freshers/Experienced

Hyderabad, Telangana

View Details

Last Date: June 24, 2025

Amazon

Software Development Engineer II

Freshers/Experienced

Bengaluru, Karnataka

View Details

Last Date: July 1, 2025

Amazon

Transportation Representative, Tran…

Freshers/Experienced

Virtual, Virtual

View Details

Last Date: June 24, 2025

Amazon

Software Development Engineer , Ord…

Freshers/Experienced

Hyderabad, Telangana

View Details

Last Date: June 24, 2025

Amazon

VOD-LC Specialist, Voice Of Driver …

Freshers/Experienced

Hyderabad, Telangana

View Details

Last Date: July 1, 2025

Amazon

Specialist, Quality Services, Alexa…

Freshers/Experienced

Chennai, Tamil Nadu

View Details

Last Date: July 1, 2025

Amazon

Payroll Systems Analyst I, NA Payro…

Freshers/Experienced

Hyderabad, Telangana

View Details

Last Date: June 24, 2025




Actively Recruiting Companies at Bengaluru, Karnataka