Amazon

Support Engineer III, Cross Border Support Team

Posted On

April 25, 2025

Location

Bengaluru, Karnataka

Experience Level

Freshers/Experienced

Job Type

Operations, IT, & Support Engineering

Apply By

May 13, 2025

Job Description

Job Description
You will be instrumental in helping us leverage supporting and developing technologies on any platform to increase global collaboration, increase efficiency, and meet our controller ship requirements. You will work directly with our business teams to solve their support needs with the existing applications and collect requirements and ways to improve their processes. You will be responsible for implementing, and maintaining the solutions you provide. You will work with our other technical teams to ensure the design is effective and complements our other tools, such as Laserfiche ECM, Concur, and other in house custom developed applications across platform stacks (including SQL, Java/.NET/C#/Perl/Python) or SaaS.
You will also be supporting enterprise-wide implementations of Web Applications/SaaS applications

Successful candidates should:
- Have the ability to learn technical concepts quickly with a strong sense of urgency
- Have enthusiasm for working in a fast paced, rapidly changing environment
- Be a creative problem solver, who is passionate about innovation and customer experience.
- Have strong written and oral communication skills
- Can deal with ambiguity; work with minimum supervision.

Key job responsibilities
Support Engineer in CrossBorder support team drives the operation excellence goals for Global store services. The engineer will own OE goals of one service/module and be a Subject Matter Expert on any specific module within the team. Some of the key functions will be (not exhaustive) : Resolve Availability/Shepherd/SAS risks, Peak readiness Activities, Infra/Pipeline Maintenance, ExecuteTicket Reduction Plan, Rootcause/Troubleshoot the straightforward issues , Creating or streamlining SOP to simplify an ambiguous solution, Own COE to improve the systems, make pre-approved config changes (Arc launch). Engineer will be expected build/contribute to automations to improve the operational efficiency.

About the team
AEE (Amazon Exports & Expansion) Tech builds and tests technology that brings Amazon footprint to new countries by offering Best- At- Amazon with undeniable delivery experience, selection and convenience localized for our customers. We enable Amazon to new international marketplaces and give an opportunity for consumers in new geographies to find, discover, and buy anything online and for local and international sellers to choose Amazon as an indispensable channel for their products. This would be a great opportunity to be part of this exciting journey!- 2+ years of software development, or 2+ years of technical support experience
- Experience troubleshooting and debugging technical systems
- Experience in Unix
- Experience scripting in modern program languages

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