Amazon

Support Engineer IV, Payments Acceptance and Experience Tech

Posted On

May 2, 2025

Location

Bengaluru, Karnataka

Experience Level

Freshers/Experienced

Job Type

Operations, IT, & Support Engineering

Apply By

May 20, 2025

Job Description

This job is for Re-kindle Program.
Note : For more details on rekindle program, please visit - https://www.amazon.jobs/en/landing_pages/rekindle

We enable Amazon Payments build a world class Payments CX and reduce cost of payments. We work side by side with the product family and platform developers to maintain and improve services and performance. We live the company values with a strong customer focus and possess a healthy sense of urgency. We are a heavily data-driven team, utilizing a variety of data collection, enrichment, analytics and visualizations to learn about our complex systems.

We believe in “Work Hard. Have Fun. Make History” value by having a strong focus on sharing learning experiences from the front line with the development teams. So, the options for people in the team are vast. If you like mastering a domain and going deep, we need you. If you can juggle three tasks and coordinate with multiple people in the heat of an incident, we need you. If you love the benefits of process and methodical improvement, you will love it here.

The team has customer focused individuals, leaders that champion and support industry-leading payment gateway and are great mentors. We challenge one another every day and hold ourselves accountable for our work product as well as our customer's overall success. We love to engage with other org's and bring in efficiencies for our future launches whether it's in our services or other org services.

We wake up every morning asking ourselves how we can improve the customer's experience, the quality of our product, the quality of our support system, or our individual weaknesses. We are not scared of challenges, nor do we back down or get deterred by difficult problems. When problems seem the hardest we are at our best, we work harder to find the root cause and a solution.

Key job responsibilities
Primary responsibilities include troubleshooting, diagnosing and fixing production software issues, developing tools, automation and monitoring solutions, performing software maintenance and configuration, implementing the fix for internally developed code (JAVA and Ruby with Rails), updating, tracking and resolving technical challenges and improving operational excellence and readiness of the systems.

Some of the key job functions
- Provide support of incoming tickets, including extensive troubleshooting tasks, with responsibilities covering multiple products, features and services
- Work on operations and maintenance driven coding projects, primarily in Ruby, Rails, Java, Python, or shell scripts,AWS, web technologies projects.
- Software deployment support in staging and production environments
- Develop tools to aid operations and maintenance
- System and Support status reporting
- Ownership of one or more Payment products or components
- Payment notification and workflow coordination and follow-up to maintain service level agreements
- Work with support team for handing-off or taking over active support issues and creating a team specific knowledge base and skill set- 4+ years of software development, or 4+ years of technical support experience
- Experience scripting in modern program languages
- Experience troubleshooting and debugging technical systems
- Experience in agile/scrum or related collaborative workflow
- Experience troubleshooting and documenting findings

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