Amazon

Program Manager II, Scheduling and Planning

Posted On

May 30, 2025

Location

Bengaluru, Karnataka

Experience Level

Freshers/Experienced

Job Type

Fulfillment & Operations Management

Apply By

June 17, 2025

Job Description

Scheduling team is responsible for the execution of truck scheduling processes for surface operations for middle mile. This requires creating truck schedules from placement, departure, transits to arrival times. This is a key core process which allows seamless to-fro movement of trucks in and out of buildings and is a foundational process for trucking performance. Scheduling processes are on a path to automation and the leader will be expected to lead the team to deliver on day to day requirements while continuously evaluating removal of manual interventions to automate the processes and remove defects. This is a people leadership role and needs the leader to be able to work with multiple stakeholders.

Key job responsibilities
As a Program Manager II at scheduling, the job is to -

Team Management
- Lead a team of schedulers to deliver a defect free daily scheduling of trucks.
- Manage Performance of the schedulers ensuring they are unblocked to deliver at high bar, planning for their growth.

Process management
- Defining, building and responsible for the execution of scheduling processes for different network requirements, from planning to execution.
- Coordinate with Finance, NDC, Ops, FC, SC and Projects team to matters related to Scheduling operations and manage stakeholders.
- Quick learner and adapt to changes from continuous improvement initiatives.
- Continuously improve the Scheduling process and attain a sustained level of performance standard.
- Initiates improvements to enhance quality standards, reduce waste, and eliminate unnecessary work.
- Analysis of the data reports to identify performance bottlenecks and improve the performance (Deep dive and root cause analysis).
- Implement the formal process control and process improvement mechanisms such as Kaizen.
- Leading integration with Coltan (a tool to automate Milk run planning).
- Raising OP request to TTPM and AOP team for process automation.
- Supporting peak related request.- 3+ years of program or project management experience
- 3+ years of working cross functionally with tech and non-tech teams experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Bachelor's degree
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience defining program requirements and using data and metrics to determine improvements

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