Amazon

Sr. Program Manager, SPTO- RCES

Posted On

June 4, 2025

Location

Bengaluru, Karnataka

Experience Level

Freshers/Experienced

Job Type

Project/Program/Product Management--Non-Tech

Apply By

June 24, 2025

Job Description

As a Senior Program Manager in the SPTO-RCES Escalations team, you will spearhead complex projects aimed at enhancing Seller Experience and reducing executive escalations in the Registrations and Verification processes. This pivotal role involves end-to-end project management, from initiation to impact analysis, collaborating closely with R&C Product, Tech, and Operations teams across multiple global sites. You'll manage high-stakes executive-level escalations, conduct root cause analyses, and develop scalable solutions to prevent recurring issues. The position requires adept prioritization of competing initiatives while maintaining alignment with organizational objectives. Your responsibilities will include building and executing strategic roadmaps, driving process improvements, and contributing to the development and enhancement of Registrations and Verification products and operations. This role demands strong project management skills, cross-functional leadership, and the ability to make high-impact decisions in a fast-paced environment, balancing the need for operational excellence with strategic thinking to improve Amazon's seller experience while upholding robust risk management standards.

About the team
The Selling Partner Trust & Integrity organization balances effective fraud prevention with enabling legitimate business growth on Amazon's global marketplace. Within this framework, the Registration and Compliance Escalations Support (RCES) team handles high-priority escalations from executive, legal, PR, and regulatory channels. Working across verification, compliance, and regulatory programs, RCES collaborates with product, tech, and operations teams to resolve complex issues. Through Root Cause Analysis and Close Loop Mechanism programs, the team not only addresses immediate concerns but also implements scalable solutions to prevent future occurrences and enhance overall seller experience.- Bachelor's degree or equivalent practical experience
- 7+ years of program/project management experience
- Experience managing complex, cross-functional projects with multiple stakeholders
- Strong analytical and problem-solving skills with data-driven decision making abilities
- Experience in developing and tracking program metrics and KPIs
- Proven track record of process improvement and optimization initiatives
- Excellent verbal and written communication skills, including executive-level presentations
- Experience in stakeholder management and building consensus across teams
- Demonstrated ability to work in ambiguous environments and create structure
- Experience working with global teams across multiple time zones
- Track record of implementing scalable solutions in a high-growth environment
- Experience in root cause analysis and developing mitigation strategies
- Demonstrated success in process automation and efficiency improvements

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