Amazon

Support Engineer - IV

Posted On

June 11, 2025

Location

Bengaluru, Karnataka

Experience Level

Freshers/Experienced

Job Type

Operations, IT, & Support Engineering

Apply By

July 1, 2025

Job Description

Are you excited by providing solutions that are focused on business optimizations? If so, please come and talk to us! We are the GroceryX organization within the Worldwide Grocery Stores Tech (WWGST) organization. Our vision is to create the most-loved online grocery shopping experience that empowers every customer to achieve any grocery mission. We bring this vision to life by building and enabling consistent, convenient, snappy online grocery shopping experiences that make it easy for customers to find and get their groceries how and where they want to.

We are seeking an experienced Support Engineer who can combine hands-on development work with system troubleshooting and optimization. This dynamic role bridges the gap between traditional software development and system support, requiring someone who can both write code and diagnose complex technical issues.

The ideal candidate will serve as a key technical resource, responsible for maintaining system stability while driving continuous improvements through code development. You will work at the intersection of development and operations, identifying systemic issues and implementing long-term solutions rather than just quick fixes.

Key job responsibilities
Develop and maintain software solutions to address recurring technical issues
Investigate and resolve complex technical problems in existing systems
Implement system improvements to prevent future issues
Write and optimize code to enhance system performance
Create and maintain technical documentation
Collaborate with development teams on system upgrades
Monitor system health and implement preventive measures
- 4+ years of software development, or 4+ years of technical support experience
- Experience scripting in modern program languages
- Experience troubleshooting and debugging technical systems
- Experience in agile/scrum or related collaborative workflow
- Experience troubleshooting and documenting findings

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