Amazon

Manager, Global Process Management, SP Support

Posted On

Aug. 14, 2025

Location

Bengaluru, Karnataka

Experience Level

Freshers/Experienced

Job Type

Project/Program/Product Management--Non-Tech

Apply By

Sept. 2, 2025

Job Description

As a People Manager in our Global Process Management organization, you will lead, develop, and inspire a high-performing team while driving operational excellence and innovation in our selling partner experience. The position involves regular interactions with the senior management on status, risks and is a key contributor to weekly Partner Engagement mechanisms which aims to provide the perfect Selling Partner experience as Amazon launches initiatives or initiates changes, makes improvements across tools, adds new features, or creates/updates policies or programs. The Global Process (GP) Program Manager (PMO) will own a portfolio of initiatives and play an integral role in supporting the broader team in contact elimination and change management. The GP PMO needs to interact and influence stakeholders in Root Cause Owning teams, Program, Product/Process Teams, Operations, and Analytics.

Key job responsibilities
- Ownership of project management tooling and processes
- Collaboration with cross functional teams to integrate change management processes
- Building out training, onboarding and communication mechanisms across the organization
- Taking responsibility for setting and leading change management governance such as bar raiser programs.
- Drive continuous improvement projects for broader Global Process Management team
- Create and drive mechanisms to build efficiency for team members
- Identify areas of opportunity and create solutions to meet those opportunities
- Look for ways to centralize and standardize tools, processes and mechanisms at scale
- Maintain strong partner team relationships
- Influence decision making across partner teams
- Build complimentary approaches to managing change from business teams across Amazon
- 5+ years of cross functional project delivery experience
- 5+ years of program or project management experience
- 5+ years of working cross functionally with tech and non-tech teams experience
- Experience defining program requirements and using data and metrics to determine improvements
- Experience managing teams

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