Amazon
Program Manager, IN Easy Ship
Job Description
-Own the Program(s) end to end, define and achieve KPIs; Drive performance improvement initiatives.
- Develop and monitor program metrics to identify potential issues in last mile deliveries.
- Identify patterns of defects that will help us build initiatives to reduce defects at scale.
- Ability to pull data and perform deep-dives and root-cause analysis as needed.
- Lead initiatives to identify and eliminate root causes of defects in order to reduce defects and improve the delivery experience for Amazon customers.
- Excellent communication, both verbal and written to regularly provide business updates during weekly/monthly/quarterly reviews.
- Communicate with stakeholders to share regular updates, resolve blockers and deliver programs/initiatives on time.
- Work within various time constraints to meet critical business needs, while measuring and identifying activities performed and ensuring service requirements are met.
- Must be able to systematically escalate problems or variance in the operating plan to the relevant owners and teams and follow through on the resolutions to ensure they are delivered.- 3+ years of program or project management experience
- 3+ years of working cross functionally with tech and non-tech teams experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Bachelor's degree
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience defining program requirements and using data and metrics to determine improvements
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