Oracle
Technical Analyst 3-Support
Job Description
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
We are looking for experienced Software Engineers to join our Middleware Support group. The support engineer in this competency are responsible in assisting customers with managing their Installation, Maintenance, and Administration of Middle Ware products.
Technical Skills:
Four to eight years of strong experience in SOA - BPEL, Adapters, Mediator, MFT, Oracle Service Bus(OSB) and BPM
SOA Cloud Service, SOA Market Place
Good knowledge in Oracle Weblogic Server(WLS), Oracle Database
Desired Skills:
Oracle Cloud Infrastructure(OCI)
Kubernetes/Docker
Oracle B2B, BAM
Essential Skills:
Strong troubleshooting and Analytical Skills. Strong customer support and client relation skills, Excellent Communication Skills. Good Team player
Career Level - IC3
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