Oracle

Senior Technical Analyst-Support

Posted On

Dec. 30, 2024

Location

Bengaluru, Karnataka

Experience Level

Professional

Job Type

Permanent

Apply By

June 28, 2025

Job Description

Oracle Financial Services Global Industry Unit (FSGIU) is a world leader in providing IT solutions to the financial services industry. 900+ financial institutions spread across ~130 countries run the FSGIU Banking products, servicing millions of customers every day, using a variety of channels from traditional branch outlets to digital/contactless payments. These financial institutions need a trusted partner that has expertise and knowledge to offer industry-leading assistance. These institutions want to rely on product specialists and techno-experts who think out of the box and guide them with holistic and systematic solutions. They need an “ace team” who excel in proactive monitoring and troubleshooting that reduces instances of business disruptions and avoids reactive situations. We, Oracle Banking Support team, are well poised to meet these expectations of SaaS customers. We are strengthening our support offerings to ensure our SaaS customers are equipped for today and ready for the future with emerging technologies, cloud and more.

You are keen to work on a large spectrum of state-of-the-art technologies in a real time, high volume, mission critical environment. You are eager to experience the thrill and joy of getting customer accolades for skillfully managing critical situations, You have an appetite to hone your communication skills for CxO level customer interactions, You look forward to developing your skills in efficiently offering Day-2 services to SaaS customers … you should be part of our enthusiastic and young team of specialists that have set the footprint globally.

An experience on Banking Product Support or Development / work experience in Bank IT is highly preferable.

We are looking for talented professionals to join us at various levels. Please check out our requirement profiles and apply for a position.

Skills required for Oracle Banking Cloud Services Support Delivery:

Requirements:

Proficient technical knowledge of PaaS and SaaS platforms (OCI, AWS, Azure, or GCP).
Strong understanding of microservices, containers, and serverless technologies.
Familiarity with incident management frameworks and escalation processes
Proficiency in troubleshooting and optimizing applications in production environments.
Strong communication skills to coordinate with stakeholders that include Customers, Implementation teams, Internal Oracle Teams.
Temperament to handle Severity 1 / Critical incidents.
Experience with logging and monitoring tools (e.g., OCI Monitoring, Prometheus, Grafana ELK Stack, Splunk).
Ability to handle incident resolution and root cause analysis in SaaS environments.
Hands-on experience with Kubernetes, Docker and container orchestration platforms.
Understanding of programming languages like Python, Ruby etc. and expertise in shell scripting.
Ability to mentor and upskill team members in Cloud best practices.

Career Level - IC3

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