Oracle

Customer Service Admin Support A2

Posted On

Dec. 31, 2024

Location

Bengaluru, Karnataka

Experience Level

Professional

Job Type

Permanent

Apply By

June 29, 2025

Job Description

Cerner is looking for a Support Operations Analyst. As a Support Operations Analyst, you will be responsible for managing user accounts, evaluate change and modification requests, implement electronic access for various clinical solutions and systems. This includes support of Enterprise Applications like Cerner’s Millennium, Soarian, Pharmacy, GE Centricity, Active Directory, Microsoft Exchange, PeopleSoft, and many other such applications. In this role, you will also require to process end-user account requests with concerning service-level agreements while ensuring compliance with established policies and standards, you would serve as a liaison and interact with internal/external individuals and other work units at various levels, concerning technical and non-technical issues related to Cerner and third-party applications.

Qualifications

Basic Qualifications:

At least 4 years of total combined related work experience or completed higher education, including:
Bachelor’s degree in Information Systems, Computer Science, Computer Engineering or Software Engineering or related fields, or equivalent relevant work experience

Preferred Qualifications:

At least 1 years of working experience on IAM Windows Active Directory (AD) and client applications.
Minimum 1 year experience on Account Creation, Modification and Termination in Windows Active Directory, O365 and client applications.
Minimum 1 year experience on O365 email administration (Provisioning, licensing, troubleshooting)
Minimum 1 year experience on Group modification and removal in Windows AD and client applications.
Added advantage having knowledge on automating Identity workflows using PowerShell, Python for On-premises Active Directory
Candidate is expected to have better understanding on SLAs/KPIs.
Excellent written and oral communication skills.

Expectations:

• Willing to work in evening shift to support US Clients (5:30 PM- 2:30 AM)

Career Level - IC0

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