Oracle

Principal Technical Account Representative (TAM) - SAAS

Posted On

Jan. 9, 2025

Location

Bengaluru, Karnataka

Experience Level

Professional

Job Type

Permanent

Apply By

July 8, 2025

Job Description

Our Ideal Candidate:

Our ideal candidate will typically be expected to demonstrate the following attributes:

Good understanding on Oracle SaaS and ERP/HCM/SCM Modules
Experience with implementation and support of Oracle SaaS ERP/HCM/SCM Applications, including at least 2 full cycle projects
Experience conducting a project management in cloud-based (Oracle SaaS) technology
Hands-on Oracle SaaS ERP/HCM/SCM implementation experience
Good knowledge of Artificial Intelligence and specifically embedded SaaS AI features
Effectively manages scope and customer expectations on individual assignments
Follows through on all assignments and takes ownership of client issues
Coordinate with Product Manager and business partner to model, design, and build business solutions.
Collaborate with customers and various teams to define requirements and lead projects from inception through delivery, including status updates, scope changes.
Solid project management experience; PMP is desirable
Should have a strong customer management skill
Excellent standout colleague, willing to learn new technologies & problem-solving skills
Ability to multitask, maintain composure in high-stress/high-visibility situations and change priority as needed to accommodate a very dynamic business. Work in rotation Shifts
Strong organization skills, detail oriented & communication skills
University degree, with post graduate technical or management qualifications or other relevant experience.
Fusion ERP/HCM/SCM Certification preferred

Your Qualifications:

The candidate should have demonstrated ability in Oracle SaaS including Technical/Functional and Project/Program Management experience and have a track record in delivering large-scale global Application or infrastructure/database projects. High commitment with their customers is must.

The role will be based in Bangalore / Hyderabad / Delhi

Your Responsibilities

Key tasks include, but are not limited to, the following:

SCOPE:

As a TAM, manage the service delivery through virtual team of resources.
Establish priorities & Service growth plans for customers aligned to Oracle’s Cloud Strategy.
Manage customer requirements for upgrades and migration.
Manage collaborators, create and publish the project plans, and other documents
Manage the project kick-off and governance throughout the project life cycle.
Work on improvement initiatives as required

ACCOUNTABILITIES

Review existing services & contracts and understand the scope thoroughly.
Generate & manage service delivery plan, key work you're doing, marshal resources as required, RACI, risks, issues and dependencies according to CSS standards.
Deliver regular business and operational reviews to key business collaborators.
Implement Service Improvement policy and processes.
Manage and co-ordinate changes in customer environments per customer strategy.

RESPONSIBILITIES

Technology Organisational Change
AI Adoption
Contractual and Financial Control
Service plans and Governance
Problem and Incident Management
Issue and Risk Management
Critical issue Management
Standard Process Advice and Recommendations
Business Development and Renewals
Customer Satisfaction
Provide leadership, motivation and direction

Diversity and Inclusion:

An Oracle career can span industries, roles, Countries and cultures, allowing you to thrive in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry.

To nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation.

Oracle offers a highly driven suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business.

At Oracle, we believe that innovation starts with diversity and inclusion and to build the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to optimally participate in the job application, and interview process, and in potential roles. to perform crucial job functions.

That’s why we’re committed to creating a workforce where all individuals can do their best work. It’s when everyone’s voice is heard and valued that we’re inspired to go beyond what’s been done before.

Career Level - IC4

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