Oracle
Executive Escalation Manager (OCI)
Job Description
The Oracle Cloud Infrastructure (OCI) team is seeking accomplished and passionate individuals to lead and evolve our customers’ cloud journey.
Are you keen in learning how an end-to-end cloud infrastructure works? Are you passionate about making customers successful? Are you a customer advocate who enjoys building and establishing strong relationships and credibility? Are you excited about diving in and resolving customer issues, and willing to engage directly with Executives in high-profile situations?
We are looking for Escalation Managers to lead and manage complex customer issues and situations. The ideal candidate will have proven ability to communicate effectively in high-pressure situations, work on and lead cross-functional teams such as Support and Operations, Consulting, Engineering and Product Management. S/he is a forward-thinking problem solver with a solutions-oriented mindset and with a potential to deeply understand the impact of technical challenges. In addition, s/he has strong communication skills to clearly articulate high-level technical solutions and drive technical decisions to solve challenging technical and business problems.
As an Escalations Manager, you will bring business critical product issues to resolution and channel customers back to normal Support stream. You will strive to provide the highest level of customer support and satisfaction through collaborating with service teams from multiple Oracle lines of business in resolving product related issues that have a significant business impact on cloud customers.
Career Level - IC2
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