Oracle

Assistant Manager, Customer Support Desk

Job Description

Maintain general accounting systems, policies, and procedures in A/P to ensure that proper information is reported in accordance with Generally Accepted Accounting Principles.

 

Scope of role:

  1. Handling CSD process & responsible for process delivery
  2. First line people management of Analysts, Senior Analysts & Lead Analysts.

Key Skills:

  1. Effective communication
  2. Quality Assurance
  3. Escalations Resolution
  4. Customer Relationship
  5. Process Improvement
  6. People Management
  7. Operational efficiency
  8. Coaching & Mentoring
  9. Ability to Adapt

Additional Details - Any Graduate with 5-7 experience in any of the source to settle processes with people management experience.

 

  1.  Assign tasks and manage schedules for team members to ensure adequate coverage during operating hours. This includes volume & backlog management.
  2. Monitor team performance against key metrics like response times, resolution rates, and customer satisfaction scores. 
  3. Conduct regular performance reviews and provide feedback to team members. 
  4. Identify training needs and deliver ongoing training on new products, services, and company policies. 
  5. Identify opportunities to streamline processes and improve customer service efficiency. 
  6. Analyze customer feedback to identify trends and implement necessary changes to improve customer experience. 
  7. Collaborate with other departments to identify and resolve cross-functional issues impacting customer service. 
  8. Generate regular reports on team performance, customer satisfaction metrics, and key trends to senior management. 
  9. Utilize reports to identify areas for improvement and track progress on customer service initiatives. 
  10. Good customer focus and listening skills.
  11. Should be able to provide process related training to the team members.
  12. Experience on UAT / Testing

Career Level - M1


Jobs at Bengaluru

Oracle

Principal Customer Success Services…

Professional

Bengaluru, Karnataka

View Details

Last Date: Sept. 19, 2025

Oracle

Java Microservices Developer

Professional

Bengaluru, Karnataka

View Details

Last Date: June 24, 2025

Amazon

City Lead-Quick Commerce, GSF Last …

Freshers/Experienced

Bengaluru, Karnataka

View Details

Last Date: June 24, 2025

Amazon

Software Development Engineer II, A…

Freshers/Experienced

Bengaluru, Karnataka

View Details

Last Date: July 1, 2025

Google

Software Engineering Manager, Googl…

Freshers/Experienced

Bengaluru, Karnataka

View Details

Last Date: July 3, 2025

Oracle

Course/Curriculum Dev 3-Training

Professional

Bengaluru, Karnataka

View Details

Last Date: Sept. 9, 2025

Amazon

Senior SDM, Supply Chain Infra Ser…

Freshers/Experienced

Bengaluru, Karnataka

View Details

Last Date: July 1, 2025

Oracle

Senior Cloud Consultant - VBCS/OIC

Professional

Bengaluru, Karnataka

View Details

Last Date: July 7, 2025

Amazon

Senior Software Development Enginee…

Freshers/Experienced

Bengaluru, Karnataka

View Details

Last Date: June 24, 2025

Amazon

Business Analyst, Automobiles

Freshers/Experienced

Bengaluru, Karnataka

View Details

Last Date: July 1, 2025

Oracle

HCM Workforce Management Functional…

Professional

Bengaluru, Karnataka

View Details

Last Date: July 16, 2025

Amazon

Lead Data Specialist, ML Data Ops

Freshers/Experienced

Bengaluru, Karnataka

View Details

Last Date: July 1, 2025




More Jobs at Oracle

Oracle

Software Developer 5

Professional

Bengaluru, Karnataka

View Details

Last Date: July 30, 2025

Oracle

User Assistance Developer 4

Professional

Bengaluru, Karnataka

View Details

Last Date: Aug. 11, 2025

Oracle

Software Developer 3

Professional

Bengaluru, Karnataka

View Details

Last Date: Sept. 16, 2025

Oracle

Senior Analyst - Accounts Receivable

Professional

Bengaluru, Karnataka

View Details

Last Date: June 24, 2025

Oracle

NetSuite Technical Principal Consul…

Professional

Bengaluru, Karnataka

View Details

Last Date: Sept. 6, 2025

Oracle

Principal Consultant - FCCM

Professional

Bengaluru, Karnataka

View Details

Last Date: Aug. 26, 2025

Oracle

Banking Principal Consultant

Professional

Bengaluru, Karnataka

View Details

Last Date: Oct. 20, 2025

Oracle

Services Renewal Representative III

Professional

Mumbai, Maharashtra

View Details

Last Date: Oct. 12, 2025

Oracle

Senior Applications Developer

Professional

Hyderabad, Telangana

View Details

Last Date: Sept. 28, 2025

Oracle

Software Developer 3

Professional

Bengaluru, Karnataka

View Details

Last Date: Aug. 10, 2025

Oracle

Software Development Director

Professional

Bengaluru, Karnataka

View Details

Last Date: June 23, 2025

Oracle

Principal Oracle DBA - Exadata/ Gol…

Professional

Noida, Uttar Pradesh

View Details

Last Date: Sept. 20, 2025




Actively Recruiting Companies at Bengaluru, Karnataka