Oracle
Technical Analyst 3-Support
Job Description
Key Responsibilities:
- Continuously monitor key business and technical processes using monitoring tools and dashboards.
- Analyze system alerts, logs, and performance metrics to identify potential issues and bottlenecks.
- Investigate and troubleshoot process failures, escalating incidents as needed.
- Collaborate with Functional, support, and engineering teams to implement solutions that enhance system reliability.
- Establish and maintain incident response protocols for rapid issue resolution.
- Identify opportunities to improve monitoring capabilities, alerting mechanisms, and automated issue resolution.
- Implement automated monitoring scripts and reports to enhance system visibility.
- Work with development teams to integrate monitoring best practices into new and existing applications.
- Work closely with cross-functional teams including Functional, DevOps, support, and business stakeholders.
- Maintain comprehensive documentation on monitoring setups, troubleshooting guides, and process workflows.
- Conduct knowledge-sharing sessions to train team members on best practices.
Career Level - IC3
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