Principal Analyst, CSS Global SaaS & Apps Delivery, SaaS Apps
Last Date to Apply: Sept. 2, 2025
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Principal Analyst, CSS Global SaaS & Apps Delivery, SaaS Apps
Job Description
Oracle CSS - Advanced Customer Services-Oracle SAAS/FINANCE/Cloud Principal Analyst
Position Overview:
- The Position is for a Functional Support Analyst with a technical background in the Fusion ERP Suite of products responsible for providing excellence in customer service support, track-incidence, diagnosis, replication, troubleshooting, and resolution of complicated and critical cases.
- The main role of a Support Analyst is to troubleshoot and resolve highly complex techno-functional problems.
- The focus of this position is to provide Customer Service on a technical and functional level and to ultimately drive complete and total resolution of each service incident.
- The key skills put to use on a daily basis are - high-level techno-functional skills, Oracle products knowledge, problem-solving skills, and customer interaction/service expertise. It is an opportunity to work with Cloud and On-Premise customers. This work includes:
- Work directly with Customers for
- Advising on complex use of Oracle products
- Resolving highly complex and mission-critical issues
- Manage highly complex and critical customer issues
- Serve as Situation Manager on highly sensitive issues
- Consult with Management in directing resolution of critical customer situations
- Knowledge gain and sharing - achieve knowledge transfer with teammates through Development and delivery of formal team training sessions
- Formal mentoring for promoting the technical and professional development of others
- Creation/review of Knowledge Articles
- Work directly with Customers for
- Qualifications:
- Must-Have Skills
- 9+ years of experience in Implementation, support, or upgrade of Oracle EBS suite of products with at least 1 implementation experience on SaaS ERP Finance– AR, AP, GL, Cash Mgmt, Fixed Assets, etc..
- Has real-time hands-on functional/product and/or technical experience; and/or worked with L1/L2/L3 level support; and/or have equivalent knowledge.
- Ability to relate the product functionality to business processes, and thus offer implementation advice to customers on how to meet their various business scenarios
- Should have the ability to read and decipher software Log and Trace files, as well as the ability to act upon the finding to determine a problem resolution.
- Work with users to troubleshoot and resolve issues, answers business questions provides data analysis
- Should be able to understand the business process flow and perform functional testing as per the business requirement with appropriate test scripts
- Conduct training and knowledge sharing sessions
- Nice to Have Skills
- 9 to 12 years of experience in Implementation, support, or upgrade of Oracle SaaS Fusion Financials.
- Hands-on Configuration experience on at least one or more modules –
- Fusion Accounts Receivables Cloud,
- Fusion Payables Cloud,
- Fusion GL, Accounting Hub
- Expenses, Cash Management
- Should have good knowledge of Fusion Cloud architecture, setup manager, and activities.
- Knowledge of FBDI and OTBI reports development
- Knowledge of external data integration services to load data into Oracle Fusion Applications from external sources, such as legacy systems and third-party applications or EPM Suite of applications.
- Should have knowledge of Chinese localizations
- Knowledge of Security setup would be an added advantage.
- Experience in one of the following areas is seen as an advantage:
- PL/SQL
- XML
- Java, J2EE, and Oracle ADF
- SOA and Web Services
- Others
- Exhibit effective analytical skills & organizational skills
- Good command over spoken & written English
- Interact directly with customers, follows through on all assignments and takes ownership of customer issues
- Seeks innovative ways to improve the process of delivering solutions to customers
- Strong written and verbal English communication skills; multi-lingual a plus
- Strong learning orientation so you keep abreast of the emerging business models/processes, applications product solutions, product features, technology features – and use this learning to deliver value to customers on a daily basis.
- Should have demonstrated experience in Managed Services that include Client Relationship Management, Offshore Delivery Management, Project/Program Management, contribution to Business & Revenue Growth, significant contributions in the area of successful delivery of KPIs to the customer.
- Must have very good communication skills, Must be a team player, willing to learn new technologies and work in rotational shifts. Should be a Strong Techno Functional Lead, able to manage a large team and support SLAs for the EBS and Cloud/SaaS customers.
- Education & Experience:
Academics: B.S (Computer Science) or equivalent preferred. Other qualifications with adequate experience may be considered.
Career Level - IC4
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