Oracle

Fusion ERP Techno Functional Analyst

Job Description

Position Overview: 

  • The Position is for a Functional Support Analyst with a technical background in the Fusion ERP Suite of products responsible for providing excellence in customer service support, track-incidence, diagnosis, replication, troubleshooting, and resolution of complicated and critical cases. 
  • The main role of a Support Analyst is to troubleshoot and resolve highly complex techno-functional problems.
  • The focus of this position is to provide Customer Service on a technical and functional level and to ultimately drive complete and total resolution of each service incident.
  • The key skills put to use on a daily basis are - high-level techno-functional skills, Oracle products knowledge, problem-solving skills, and customer interaction/service expertise. It is an opportunity to work with Cloud and On-Premise customers. This work includes:
    • Work directly with Customers for
      • Advising on complex use of Oracle products
      • Resolving highly complex and mission-critical issues
      • Manage highly complex and critical customer issues
      • Serve as Situation Manager on highly sensitive issues
      • Consult with Management in directing resolution of critical customer situations
    • Knowledge gain and sharing - achieve knowledge transfer with teammates through Development and delivery of formal team training sessions
    • Formal mentoring for promoting the technical and professional development of others
    • Creation/review of Knowledge Articles
  • Qualifications: 
  • Must-Have Skills
    • 6 to 9 years of experience in Implementation, support, or upgrade of Oracle EBS suite of products with at least 1 implementation experience on SaaS ERP Finance– AR, AP, GL, Cash Mgmt, Fixed Assets, etc..
    • Has real-time hands-on functional/product and/or technical experience; and/or worked with L1/L2/L3 level support; and/or have equivalent knowledge.
    • Ability to relate the product functionality to business processes, and thus offer implementation advice to customers on how to meet their various business scenarios
    • Should have the ability to read and decipher software Log and Trace files, as well as the ability to act upon the finding to determine a problem resolution.   
    • Work with users to troubleshoot and resolve issues, answers business questions provides data analysis
    • Should be able to understand the business process flow and perform functional testing as per the business requirement with appropriate test scripts
    • Conduct training and knowledge sharing sessions
  • Nice to Have Skills
    • 5 to 6 years of experience in Implementation, support, or upgrade of Oracle SaaS Fusion Financials.
    • Hands-on Configuration experience on at least one or more modules –
      • Fusion Accounts Receivables Cloud,
      • Fusion Payables Cloud,
      • Fusion GL, Accounting Hub   
    • Should have good knowledge of Fusion Cloud architecture, setup manager, and activities.
    • Knowledge of FBDI and OTBI reports development
    • Knowledge of external data integration services to load data into Oracle Fusion Applications from external sources, such as legacy systems and third-party applications or EPM Suite of applications. 
    • Should have knowledge of Chinese localizations
    • Knowledge of Security setup would be an added advantage.
    • Experience in one of the following areas is seen as an advantage:
      • PL/SQL
      • XML
      • Java, J2EE, and Oracle ADF
      • SOA and Web Services
  • Personal Attributes:
    • Self driven and result oriented
    • Strong problem solving/analytical skills
    • Strong customer support and relation skills
    • Effective communication (verbal and written)
    • Focus on relationships (internal and external)
    • Strong willingness to learn new things and share them with others
    • Influencing/negotiating
    • Team player
    • Customer focused
    • Confident and decisive
    • Values Expertise (maintaining professional expertise in own discipline)
    • Enthusiasm
    • Flexibility
    • Organizational skills
    • Values and enjoys coaching/knowledge transfer ability
    • Values and enjoys teaching technical courses
  • Note:
    • Working in Shift s  is mandatory. Candidate should be open to work in evening and night shifts on rotation basis.
    • The position is based out of Bangalore, Hyderabad, Noida. 
  • Others
    • Exhibit effective analytical skills & organizational skills 
    • Good command over spoken & written English 
    • Interact directly with customers, follows through on all assignments and takes ownership of customer issues 
    • Seeks innovative ways to improve the process of delivering solutions to customers 
    • Strong written and verbal English communication skills; multi-lingual a plus
    • Strong learning orientation so you keep abreast of the emerging business models/processes, applications product solutions, product features, technology features – and use this learning to deliver value to customers on a daily basis.
  • Education & Experience:

BE, BTech,  MCA , CA or equivalent preferred. Other qualifications with adequate experience may be considered.

Career Level - IC3


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