Oracle
SaaS ERP Principal Analyst
Job Description
As a Principal Support Engineer, you are expected to deliver the following ,
- Experience in collaborating with business stakeholders to understand their functional requirements and translate them into technical specifications.
- Passionate about customer service, with a strong customer focus, excellent problem-solving and analytical skills
- Strong logical thinker with problem-solving skills, with the ability to collaborate effectively.
- Excellent communication skills. You can clearly explain complex technical concepts.
- Well-developed implementation and troubleshooting skills with ability to analyze details and synthesize "big picture".
- Apply creative use of industry standard tools to aid in the diagnostic process.
- 6-10+ years of relevant experience.
- Ability to influence and build cooperative relationships with executives and technical specialists.
- Skilled in communicating effectively in escalated technical and functional situations.
- Hands on experience in ERP modules implementation and support.
- Strong listening skills to identify core issues and develop action plans to resolve them swiftly.
Self-starter, able to work well with minimal supervision, and detail-oriented with a process-oriented approach.
Career Level - IC4
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