Oracle

Technical Analyst 4-Support

Posted On

March 19, 2025

Location

Bengaluru, Karnataka

Experience Level

Professional

Job Type

Permanent

Apply By

Sept. 15, 2025

Job Description

Resource would play a senior role in running development and support projects for Oracle SCM/SaaS/Fusion customers and should have experience in working on development, support of CEMLIs and Implementation (Waterfall or Agile methodology)
The job involves working with customers in different time zones and resource should be flexible to work in shifts including night shifts
Resource should be able to independently work on Functional solutions - Design, develop and test.
Functionally good in Configurations and experience on all functional features of SCM Modules
Resource should be able to investigate, analyze, design and develop solution for enhancements/developments related to integrations from functional perspective.
Resource should be able to identify the impact of patches and determine functional and technical steps required to minimize the disruption to business
Report progress/status/risk/issues on development at regular basis.
Resource should be able to manage the complete development pipeline and manage the scope, time and cost and delivery of all the CR & Enhancement requests
Resource should be able to lead the support team in Incident and Problem Management and come up with innovative solutions in short span of time.
Resource should be able to understand customer requirements/user stories and implement practical solutions.
Resource should have hands on knowledge and expertise on SCM applications like Oracle Apps R12 (OM, INV, Proc, etc) and Fusion/SaaS modules
Resource should have Good knowledge of business processes and application setups and the impacts of one setups to another.

Personal Attributes

Self driven and result oriented
Strong problem solving/analytical skills
Strong customer support and relation skills
Effective communication (verbal and written)
Focus on relationships (internal and external)
Strong willingness to learn new things and share them with others
Influencing/negotiating
Team player
Customer focused and customer facing skills
Confident and decisive
Values Expertise (maintaining professional expertise in own discipline)
Enthusiasm
Flexibility
Organizational skills
Values and enjoys coaching/knowledge transfer ability
Values and enjoys teaching functional and Technical courses

Other essential skills

Experience in understanding customer requirement.
Good knowledge of business processes and application setups
Customer facing
Lateral thinking
Time Management
Good Technical expertise on EBS/integrations architecture
Knowledge of performance tuning is a plus.
Working knowledge with OMCS/SaaS teams would be an advantage.
OCI Certified / ITIL Foundation Certification in IT Service Management / Six Sigma.

Your Qualifications

The candidate should have 12+ years of experience in Oracle products including Technical/Functional and a minimum 2 years of leadership experience working at a customer facing roles. High commitment with his/her customers is must.

Skills - Fusion/functional skills in Supply Chain (Procurement, Oracle Supplier Network, Order Management & Shipping, Inventory, Warehouse Management Systems)

Technical Skills - SQL, PL/SQL, Reports, XML/BI Publisher, OTBI

Should have experience in working with team in Development/Support of CEMLIs / Implementation.

Ready to work in shifts including night shift. The role will be based in Bangalore / Hyderabad.

Career Level - IC4

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