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Oracle
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
The Fusion Supply Chain / Manufacturing Support Team is expanding to support our rapidly increasing customer base in the Cloud (SaaS), as well as growing numbers of on-premise accounts. The team partners with Oracle Development in supporting early adopters and many other new customers. This is a unique opportunity to be part of the future of Oracle Support and help shape the product and the organization to benefit our customers and our employees.
This position is for supporting Fusion Applications, particularly under the Fusion SCM modules - Fusion SCM Planning, Fusion SCM Manufacturing, Fusion SCM Maintenance.
Knowledge of Business process and functional knowledge required for our support organization for Maintenance Module
Asset Management: Oversee the entire lifecycle of physical assets to optimize utilization and visibility into maintenance operations.Track and manage enterprise-owned and customer-owned assets, including Install Base Assets.
Preventive maintenance/Maintenance Program: Define and generate daily preventive maintenance forecasts for affected assets within maintenance-enabled organizations.
Utilize forecasts to create preventive maintenance work orders, reducing workload for planners and enhancing program auditing, optimization, and exception management.
Work Definition: Identify and manage Maintenance Work Areas based on physical, geographical, or logical groupings of work centers. Define and manage resources, work centers, and standard operations. Develop reusable operation templates (standard operations) detailing operation specifics and required resources. Apply standard operations to multiple maintenance work definitions and work orders.
Work Order creation, scheduling and Dispatch: Track material usage and labour hours against planned activities. Manage component installation and removal. Conduct inspections and ensure seamless execution of work orders.
Work Order Transactions: Apply knowledge of operation pull, assembly pull, and backflush concepts. Execute operation transactions to update dispatch status in count point operations.
Manage re- sequenced operations within work order processes. Charge maintenance work orders for utilized resources and ensure accurate transaction recording.
Technical skills required for our support organization for Maintenance Module
Career Level - IC3
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