Oracle

Senior Technical Analyst

Posted On

April 1, 2025

Location

Bengaluru, Karnataka

Experience Level

Professional

Job Type

Permanent

Apply By

Sept. 28, 2025

Job Description

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

The Fusion Supply Chain / Manufacturing Support Team is expanding to support our rapidly increasing customer base in the Cloud (SaaS), as well as growing numbers of on-premise accounts. The team partners with Oracle Development in supporting early adopters and many other new customers. This is a unique opportunity to be part of the future of Oracle Support and help shape the product and the organization to benefit our customers and our employees.

This position is for supporting Fusion Applications, particularly under the Fusion SCM modules - Fusion SCM Planning, Fusion SCM Manufacturing, Fusion SCM Maintenance.

Research, resolve and respond to complex issues across the Application product lines and product boundaries in accordance with current standards
Demonstrate strong follow-through and consistently keep commitments to customers and employees
Ensure that each and every customer is handled with a consummately professional attitude and the highest possible level of service
Take ownership and responsibility for priority customer cases where and when required
Review urgent and critical incidents for quality
Queue reviews with analysts to ensure quality and efficiency of support
Report high visibility cases, escalation, customer trends to management
Act as information resource to the management team
Contribute to an environment that encourages information sharing, team-based resolution activity, cross training and an absolute focus on resolving customer cases as quickly and effectively as possible
Participate in projects that enhance the quality or efficiency of support
Participate in system and release testing, as needed
Act as a role model and mentor for other analysts
Perform detailed technical analysis and troubleshooting using SQL, PL/SQL,Java, ADF, Redwood, VBCS, SOA and Rest API
Participate in after hour support as required.
Work with Oracle Development/Support Development for product related issues
Demonstrate core competencies (employ sound business judgment, creative and innovative ways to solve problems, strong work ethic and do whatever it takes to get the job done)

Knowledge of Business process and functional knowledge required for our support organization for Maintenance Module

Asset Management: Oversee the entire lifecycle of physical assets to optimize utilization and visibility into maintenance operations.Track and manage enterprise-owned and customer-owned assets, including Install Base Assets.

Preventive maintenance/Maintenance Program: Define and generate daily preventive maintenance forecasts for affected assets within maintenance-enabled organizations.

Utilize forecasts to create preventive maintenance work orders, reducing workload for planners and enhancing program auditing, optimization, and exception management.

Work Definition: Identify and manage Maintenance Work Areas based on physical, geographical, or logical groupings of work centers. Define and manage resources, work centers, and standard operations. Develop reusable operation templates (standard operations) detailing operation specifics and required resources. Apply standard operations to multiple maintenance work definitions and work orders.

Work Order creation, scheduling and Dispatch: Track material usage and labour hours against planned activities. Manage component installation and removal. Conduct inspections and ensure seamless execution of work orders.

Work Order Transactions: Apply knowledge of operation pull, assembly pull, and backflush concepts. Execute operation transactions to update dispatch status in count point operations.

Manage re- sequenced operations within work order processes. Charge maintenance work orders for utilized resources and ensure accurate transaction recording.

Technical skills required for our support organization for Maintenance Module

SQL and PL/SQL
REST API - creating, different methods and testing via POSTMAN
Knowledge of JSON format
Knowledge of WSDL, XML and SOAP Webservices
Oracle SOA - Composites, Business Events, debugging via SOA Composite trace and logs
Java and Oracle ADF
Oracle Visual Builder Studio (good to have)
Page Composer(Fusion Apps) : Customize existing UI (good to have)
Application Composer(Fusion Apps) - sandbox, creating custom object and fields, dynamic page layout and Object Functions (good to have)

Career Level - IC3

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