Oracle
Lead Analyst - Collections
Job Description
This role reports into Assistant Manager/Deputy Manager/Manager
Specific Responsibilities
- Interacting with US clients and helping them understand their invoices.
- Handling Top customer’s (US based clients) billing related queries.
- Reduction in Ageing & Invoice Printing
- Basic Understanding of Order documents/Purchase Order/ Quote
- Responsible for Invoicing, Accounts receivable, Order Rebilling, Credit memos and handling customer satisfaction issues.
- Identification of right Point of Contact
- Combine resourcefulness and problem solving with good analytical skills of order management
- Hardworking and adaptable to changing requirements and to consistently deliver improved research and production results.
- Team player who is dedicated to quality with continuous improvement and bottom-line objectives. Create separate points
- To be competent and successful forerunner in this competitive environment - achieved through involvement, perseverance and commitment.
- Maintained Productivity always at the given targets.
Relevant Experience & Training
- Commerce graduate or equivalent with 6 plus years of experience in same role or in Accounting/Finance
- Working knowledge of MS Office and databases
- Excellent communication skills (written and oral)
- Knowledge of billing procedures and collection techniques (e.g. skip tracing)
- Flexibility to work in Shifts (Primarily between 7 PM to 4 AM)
- This requires working from office premises all 5 days a week.
Career Level - IC2
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