Oracle
Technical Analyst 2-Support
Job Description
Responsibilities:
- Technical Support & Troubleshooting: Provide timely and accurate technical assistance to customers using our cloud services. Investigate and diagnose technical issues, collaborating with cross-functional teams to identify solutions.
- Customer Engagement & Relationship Building: Foster positive customer relationships by delivering exceptional support and understanding their needs.
- Knowledge Management & Documentation: Contribute to maintaining an up-to-date knowledge base, documenting solutions and best practices.
- Continuous Learning & Analytical Skills: Stay updated with cloud technologies, analyze support trends, and implement proactive measures to enhance service quality.
- Feedback and Improvement: Provide feedback to enhance customer experience and collaborate with teams to improve services.
- Proactive Support: Anticipate potential issues and provide proactive support to prevent disruptions.
- Enable Support: Empower teams with best practices, training, and resources for effective customer assistance.
- Escalation Handling & Metrics Reporting: Handle escalations, maintain accurate records, and provide insights for continuous improvement.
Career Level - IC2
Jobs at Bengaluru
Oracle
Consulting Project Technical Manager
Professional
Bengaluru, Karnataka
Last Date: Aug. 25, 2025
Oracle
Software Developer 3
Professional
Bengaluru, Karnataka
Last Date: Sept. 22, 2025
Morgan Stanley
Technical Business Analyst/Product …
Freshers/Experienced
Bengaluru, Karnataka
Last Date: June 25, 2025
Amazon
Application Engineer, Emplify Produ…
Freshers/Experienced
Bengaluru, Karnataka
Last Date: July 1, 2025
Morgan Stanley
Identity and Access Management SRE …
Freshers/Experienced
Bengaluru, Karnataka
Last Date: July 2, 2025
Amazon
Software Dev Engineer II, Cross Bor…
Freshers/Experienced
Bengaluru, Karnataka
Last Date: June 24, 2025
Oracle
Credit & Collections Analyst 2-Fin
Professional
Bengaluru, Karnataka
Last Date: Aug. 13, 2025
Oracle
Principal Customer Success Services…
Professional
Bengaluru, Karnataka
Last Date: Sept. 19, 2025
Senior Data Scientist, Product, And…
Freshers/Experienced
Bengaluru, Karnataka
Last Date: July 3, 2025
Amazon
Multimedia QAE II, Hardware Compute…
Freshers/Experienced
Bengaluru, Karnataka
Last Date: June 24, 2025
More Jobs at Oracle
Oracle
Technical Consultant - Core Banking…
Professional
Bengaluru, Karnataka
Last Date: Oct. 19, 2025
Oracle
Contracts Administrator 2-Fin
Professional
Bengaluru, Karnataka
Last Date: Aug. 25, 2025
Oracle
Contracts Administrator
Professional
Bengaluru, Karnataka
Last Date: July 5, 2025
Oracle
Master Principal Sales Consultant
Professional
Bengaluru, Karnataka
Last Date: July 22, 2025
Oracle
Senior Applications Engineer
Professional
Hyderabad, Telangana
Last Date: July 23, 2025
Oracle
Senior Software engineer
Professional
Hyderabad, Telangana
Last Date: Sept. 21, 2025
Oracle
Functional consultant - Core Banking
Professional
Bengaluru, Karnataka
Last Date: Oct. 25, 2025
Actively Recruiting Companies at Bengaluru, Karnataka