Oracle

Principal Oracle Fusion Cloud Education Lead - Cx Sales & Service

Posted On

April 23, 2025

Location

Bengaluru, Karnataka

Experience Level

Professional

Job Type

Permanent

Apply By

Oct. 20, 2025

Job Description

The Principal Oracle Cloud Product Education Lead - Oracle Fusion Sales and B2B Service Instructor/Consultant is a self-motivated professional who uses their expertise to support Oracle University products, curate online subscription content, teach, develop, and record training materials. The ideal candidate is passionate about technology and education, driven to learn and teach using modern learning methods in a fast-paced and customer-centric environment.

Oracle University is a global team that empowers customers, partners, and employees by providing training across all Oracle Cloud services, including SaaS and OCI. Training is delivered via digital subscriptions on an advanced learning platform featuring knowledge checks, skill paths, gamification, and learner analytics. The team also delivers live, instructor-led sessions and hands-on labs to enhance cloud learning experiences.

Passion for training and sharing knowledge!

8+ years of hands-on experience working with Oracle Fusion Sales and B2B Service Cloud Applications.

Understanding of Oracle CX Cloud architecture and integration with other Fusion Cloud modules (e.g., ERP, HCM)

Experience with data migration, user security setup, sandbox testing, and extensibility frameworks.

Familiarity with REST APIs and Application Composer in Sales and B2B Service Cloud.

Strong communication skills and experience delivering virtual or in-person training.

Strong technical knowledge in customizing Fusion application with custom objects, Redwood, BI Dashboards, Groovy Scripting, Visual Builder and DCS.

Practical consulting and field experience with the following Oracle Fusion Sales & Service modules:

Sales Modules
- Lead Management
- Opportunity Management
- Product Catalog
- Sales Forecasting
- Territory Management
- Partner Relationship Management (PRM)
- Sales Analytics
- Digital Sales and Sales Assistant (Mobile & AI Features)

B2B Service Modules
- Service Request Management
- Knowledge Management
- Digital Customer Service
- Service Level Agreements (SLAs)
- B2B Service Analytics and Dashboards

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