Oracle
Technical Analyst 3-Support
Job Description
We are seeking a highly skilled Oracle Integration Cloud (OIC) Support Specialist to join our team. This role focuses exclusively on providing exceptional support for Oracle Integration Cloud services, ensuring seamless integration experiences for our customers. The ideal candidate will have deep expertise in Oracle Integration Cloud, robust technical troubleshooting skills, and a passion for customer success. This position requires a proactive approach to resolving complex technical issues and fostering customer relationships.
As a Sr. Support engineer of the Support organization, your primary responsibility is to deliver post-sales technical support and solutions to the Oracle customer base while serving as a strong advocate for their needs. This includes addressing technical questions, troubleshooting issues, and resolving inquiries related to Oracle Integration Cloud services. You will be a key point of contact, facilitating effective communication and resolution for escalated cases.
Career Level - IC3
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