Oracle
Product Support Supervisor
Job Description
We are excited to hire a Senior Team Lead, Client Support, at Oracle Cerner. As Senior Team Lead, Client Support, you will be responsible to direct the day-to-day operations of associates assigned to perform solution-related service request investigation, incident resolution, and application maintenance. You will monitor production support ticket queues. You will manage the creation and maintenance of knowledge databases to support business processes to deliver more efficient problem identification and resolution. You will analyze incoming ticket data and seek opportunities to balance resources, improve processes and increase productivity. You will identify client and solution delivery satisfaction issues, manage client expectations, and develop plans to exceed client expectations. You will plan, delegate and direct the team’s day-to-day work to achieve operational targets or objectives with contribution to the immediate results for the team. You will communicate policies, practices and procedures within immediate area of responsibility to stakeholders within the team. You will identify and plan team-level quality and process improvement initiatives
Deliver consistent and timely training, guidance and feedback to encourage associate success. You will provide input on staffing and performance decisions for direct reports. You will supervise a team associates.
The candidates need to be willing to work on on-call support and open to work in different shifts
Career Level - M1
Jobs at Bengaluru
Oracle
Sr Principal Applied Scientist
Professional
Bengaluru, Karnataka
Last Date: Oct. 29, 2026
Oracle
Software Development Manager
Professional
Bengaluru, Karnataka
Last Date: April 28, 2026
Oracle
Oracle Application Senior Developer…
Professional
Bengaluru, Karnataka
Last Date: Jan. 14, 2026
Oracle
Senior Principal Consultant - OFSAA…
Professional
Bengaluru, Karnataka
Last Date: April 11, 2026
Oracle
Principal Software Developer - Orac…
Professional
Bengaluru, Karnataka
Last Date: March 16, 2026
Oracle
Principal Site Reliability Engineer
Professional
Bengaluru, Karnataka
Last Date: May 18, 2026
Oracle
Business Analyst 3-Ops
Professional
Bengaluru, Karnataka
Last Date: March 8, 2026
Oracle
Principal Consultant-Global PAY Plu…
Professional
Bengaluru, Karnataka
Last Date: April 15, 2026
Oracle
Cloud Consultant - Data Migration &…
Professional
Bengaluru, Karnataka
Last Date: May 23, 2026
Oracle
Senior AI Application Engineer
Professional
Bengaluru, Karnataka
Last Date: May 26, 2026
More Jobs at Oracle
Oracle
Data Migration Engineer
Professional
Bengaluru, Karnataka
Last Date: Feb. 4, 2026
Oracle
Oracle Fusion Cloud HCM Functional-…
Professional
Bengaluru, Karnataka
Last Date: May 4, 2026
Oracle
Principal Consultant- EBS Apps Tech
Professional
Bengaluru, Karnataka
Last Date: April 25, 2026
Oracle
Senior AI Applications Engineer
Professional
Bengaluru, Karnataka
Last Date: May 16, 2026
Oracle
Database Administrator 3-IT
Professional
Bengaluru, Karnataka
Last Date: April 14, 2026
Oracle
Principal Security Analyst
Professional
Bengaluru, Karnataka
Last Date: Dec. 9, 2025
Oracle
System Administrator 3-IT
Professional
Noida, Uttar Pradesh
Last Date: March 29, 2026
Actively Recruiting Companies at Bengaluru, Karnataka