Oracle
Senior Consultant_OFSAA AMS
Job Description
Our Ideal Candidate
- Preferably worked in Banking Support Projects in L2/L3 capacity and led few L1/L2 team members.
- Experience in OFSAA Implementation / product support / development for 3+ Years.
- Hands-on experience in writing Oracle queries, possess problem solving skills and also has customer facing experience.
- Exposure to ITIL-based processes such as Incident Management, Problem Management, and Change Management.
- Aspire to learn new tools as per the project needs.
- Maintain accurate and up-to-date documentation for known issues, troubleshooting steps, and knowledge base articles.
- Experience in client handling, RCA writing, production / Patch deployment etc.
- Handled Severity 1 issues and has worked in shifts as required.
Your Responsibilities
As an integral part of the AVAS team you will be responsible for the following –
- Serve as the First point of escalation for application-related incidents, providing detailed analysis and permanent solutions.
- Run / Monitor /Debug Periodic Batches
- Perform Root Cause Analysis (RCA) and implement corrective and preventive measures.
- Analyze application logs, backend services, and infrastructure metrics to troubleshoot issues effectively.
- Collaborate with L1/L2 /L3 support teams, developers, QA, and DevOps to resolve complex technical problems.
- Participate in ITIL-based processes such as Incident Management, Problem Management, and Change Management.
- Contribute to the planning and verification of deployments, ensuring rollback and recovery procedures are defined and evaluated.
- Maintain accurate and up-to-date documentation for known issues, troubleshooting steps, and knowledge base articles.
- Develop and improve monitoring and alerting strategies to proactively detect and address issues.
- Support audits and compliance checks related to application stability, access, and change control.
- Participate in an on-call rotation to provide after-hours support as needed.
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