Oracle

System Administrator 2-IT

Job Description

  • Roles and Responsibilities

 

  • Event Management
  • Provide real-time monitoring and technical support for Application, Network, Server and Enterprise system elements using alarming and monitor notification tools.
  • Monitor and manage mission critical servers and applications in a mission critical 24x7 environment.
  • Acknowledge Critical Alerts from monitoring tool in a timely manner.
  • Initiate incident for every Critical alert observed on the monitoring system.
  • Report any issues observed with monitoring system to management.

 

  • Incident Management
  • Responsible for Incident initiation.
  • Responsible for carrying out initial Triage for alerts.
  • Responsible for engaging technical resource groups for early restoration of services.
  • Responsible for validation of applications/ services upon restoration.
  • Responsible for initiation of bridge during major customer impacting events
  • Responsible for sending timely communication to GBUs using communication tool.
  • Responsible for prompt response of emails received during his/ her shift.
  • Responsible to inform the shift lead on receipt of multiple alerts, which may result into major incident

 

  • Call Handling
  • Responsible to take calls on hotline in a professional manner.
  • Use proper script for Greeting while receiving a call.
  • Use proper script while placing a call “On Hold”.
  • Use proper script while ending a call
  • Make sure that the status is set to “Not-Ready” while moving away from desk.
  • Make sure that Login Time is as per the agreed SLA.

 

  • Maintenance
  • Responsible for sending start/ stop notifications for planned maintenance.
  • Responsible for service validation with GBUs after maintenance in certain agreed scenarios.

 

  • Documentation
  • Responsible for clear and correct documentation of incident progress along with relevant logs.
  • Responsible for documentation of timelines accurately.
  • Responsible for documentation of incident milestones for customer impacting events in the ticketing tool. 
  • Responsible for documentation of escalation performed along with their timelines in ticketing tool.
  • Responsible for completion all the mandatory training and certifications.


Jobs at Bengaluru

Amazon

Sr. Risk Manager, IN Trustworthy Sh…

Freshers/Experienced

Bengaluru, Karnataka

View Details

Last Date: Dec. 16, 2025

Amazon

Software Development Engineer , Ama…

Freshers/Experienced

Bengaluru, Karnataka

View Details

Last Date: Dec. 16, 2025

Amazon

Sr. Embedded SDE, Hardware Compute …

Freshers/Experienced

Bengaluru, Karnataka

View Details

Last Date: Dec. 16, 2025

Oracle

Consulting Member of Technical Staff

Professional

Bengaluru, Karnataka

View Details

Last Date: April 6, 2026

Amazon

Software Development Engineer, Inbo…

Freshers/Experienced

Bengaluru, Karnataka

View Details

Last Date: Dec. 16, 2025

Oracle

Senior Software Engineer

Professional

Bengaluru, Karnataka

View Details

Last Date: April 16, 2026

Oracle

Senior User Experience Developer

Professional

Bengaluru, Karnataka

View Details

Last Date: Dec. 22, 2025

Oracle

Software Developer 4

Professional

Bengaluru, Karnataka

View Details

Last Date: March 28, 2026

Oracle

Software Developer 1

Professional

Bengaluru, Karnataka

View Details

Last Date: May 11, 2026

Oracle

Software Developer 5

Professional

Bengaluru, Karnataka

View Details

Last Date: Dec. 9, 2025

Oracle

Principal Consultant

Professional

Bengaluru, Karnataka

View Details

Last Date: March 2, 2026

Oracle

Consulting Member of Technical Staf…

Professional

Bengaluru, Karnataka

View Details

Last Date: April 21, 2026




More Jobs at Oracle

Oracle

Consulting Technical Manager - Core…

Professional

Bengaluru, Karnataka

View Details

Last Date: Jan. 4, 2026

Oracle

Senior Site Reliability Developer

Professional

Bengaluru, Karnataka

View Details

Last Date: March 16, 2026

Oracle

Software Developer 3

Professional

Hyderabad, Telangana

View Details

Last Date: April 11, 2026

Oracle

Principal Consultant - Core Banking…

Professional

Bengaluru, Karnataka

View Details

Last Date: Jan. 4, 2026

Oracle

Contracts Administrator

Professional

Bengaluru, Karnataka

View Details

Last Date: May 19, 2026

Oracle

Field Support Specialist 3

Professional

Pune, Maharashtra

View Details

Last Date: May 20, 2026

Oracle

Senior Member of Technical Staff

Professional

Bengaluru, Karnataka

View Details

Last Date: April 16, 2026

Oracle

Applied Scientist 5

Professional

Bengaluru, Karnataka

View Details

Last Date: Dec. 29, 2025

Oracle

Senior Principal Consultant - Java …

Professional

Bengaluru, Karnataka

View Details

Last Date: May 11, 2026

Oracle

Principal Consultant

Professional

Bengaluru, Karnataka

View Details

Last Date: May 12, 2026

Oracle

Systems Analyst - IT

Professional

Bengaluru, Karnataka

View Details

Last Date: Jan. 20, 2026

Oracle

Senior Principal Consultant

Professional

Bengaluru, Karnataka

View Details

Last Date: March 16, 2026




Actively Recruiting Companies at Bengaluru, Karnataka