Oracle
HCM Functional / Technical Analyst
Job Description
What You’ll Do
As an HCM Consultant on this team, you will be responsible for supporting Fusion applications (HCM modules). You will engage customers to understand and map their business processes, design, and develop solutions using Oracle Fusion tools, create technical design documents, and perform unit testing with a comprehensive business flow in mind. You will collaborate with team members and communicate with business stakeholders.
Responsibilities
About You:
• You have experience collaborating with business stakeholders to understand their functional requirements and translate them into technical specifications.
• You are willing to work evening and night shifts on a rotation basis.
• Responsibilities also include but are not limited to providing excellence in customer service support, diagnosis, replication, resolving Functional and Technical issues of complex and critical service requests. The focus of this position is to provide Customer Service on a technical and functional level and to ultimately drive complete and total resolution of each issue reported by customer.
• You are passionate about customer service, with a strong customer focus, excellent problem-solving and analytical skills.
• You are a strong logical thinker with problem-solving skills, with the ability to collaborate effectively.
• You have excellent communication skills. You can clearly explain complex technical concepts.
• As a primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
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