Oracle

Principal System Administrator

Job Description

  • Accountable for end to end Incident Management Lifecycle
     
  • Act in the role of an Incident Commander to facilitate high-severity incident triage
     
  • Ensure that high-severity incidents achieve the necessary cross-functional engagement to drive them to resolution in a timely fashion
     
  • Participate in on-call rotation for Incident Commander role for after hours and weekends
     
  • Participate in regular review of open Incidents and evaluate if technical resolution groups teams are remediating incidents in a timely and effective manner
     
  • Drive the use of incident metrics and perform a first-level analysis of incident data to gain insights as to service performance and patterns of emerging issues
     
  • Run regular Incident Review meetings with Cloud Operations cross-functional teams
     
  • Provide focus for the meetings in order to maximize benefit and respect the valuable time of the cross-functional representatives who attend
     
  • Provide oversight for Operation Engineer Performance
     
  • Act as a contact point for the Global Operation Center management for investigation of issues regarding process or performance
     
  • Perform Incident Analysis
     
  • Run post-incident debrief meetings to drive engagement with incident responders
     
  • Analyze incidents using an interview-based approach to extract deep learnings from incidents allowing the organization s knowledge to grow as a result
     
  • Engage with cross-functional Engineering Teams to ensure that Incident follow-up (forensic) activities are happening in a timely fashion (as governed by our published internal processes)
     
  • Periodically review engagement/follow-through of cross-functional teams to ensure forward progress is being made
     
  • Global Service Center Service on-boarding and documentation
     
  • Act as a facilitator for on-boarding of new services to the Cloud SOC
     
  • Conduct meetings with cross-functional teams to educate them and act as their mentor through the on-boarding process
     
  • Perform required periodic review of new and revised runbooks, evaluating them for their efficacy and relevance
     
  • Confer with subject matter experts in Forge and Engineering regarding enhancement of existing runbook documentation
     

    Minimum Qualifications:
     

  • 6-8 years of experience in a similar operations function within a high availability (HA), 24x7, mission critical operations environment.
     
  • Bachelor s degree in computer science or a related technology field or equivalent experience
     
  • Superior verbal and written communications skills, including leading phone meetings related to mission-critical incident triage
     
  • Ability to participate in an on-call rotation for the Incident Commander role including off-hours and weekends
     
  • Must be process-oriented, energetic and an analytical thinker
     
  • Extensive experience in troubleshooting operating-system and application-level problems
     
  • Solid understanding of ITIL Methodology , Incident management process and workflow, Change and Release Management, infrastructure services, with exposure to Linux and Windows Servers
     
  • Understanding of concepts and technologies such as, but not limited to: cloud computing, server clusters, high availability network configurations, DNS, SMTP, NTP, NAS, HTTP, Storage technologies (SAN, NAS, Block Storage, Object Storage) and Database concepts.
     
  • Able to assimilate knowledge of new systems quickly and be adaptable


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