Oracle

Director – Customer Success Services

Job Description

Role Charter: Delivery Management and Customer Governance , Customer Success , Account Relationship Management, Contract Management

Below mentioned Key Credentials with proven track record are essential:

 Working globally and specially from customer sites.

Customer Management Project ManagementCustomer Lifecycle Management Planning and Organizing Delivery Management Customer concern Management

Managed Service Delivery

You will have

• BS or MS in Computer Science, Engineering, or a related technical team or equivalent experience.

  •  A solid technical background and understanding of Oracle Technology Products 
  •  Proven experience in leading customer engagements in Managed Delivery space
  • Through understanding of ITIL Process and standard methodologies 
  • Experience and knowledge of project management principles, methodologies and tools
  • Strong  governance experience while  managing customer engagements 
  • Exceptional communication skills, both written and verbal and ability to communicate effectively with CXO levels from customer side
  • Ability to identify, communicate and set clear objectives in ambiguous situations
  • Ability to clearly articulate messages to a variety of audiences
  • Ability to establish and maintain strong relationships
  • Ability to influence others and move toward a common vision or goal
  • Flexible, adaptable, resilient and tenacious;
  • Forward-looking with a broad view
  • Organized with a natural inclination for planning strategy and tactics
  • Problem-solving and root cause identification skills
  • Able to work effectively at all levels in the CSS organization
  • Must be a teammate and able to work collaboratively with and through others
  • Familiarity with project management approaches, tools and phases of the project lifecycle
  • PMP or ITIL certifications preferred 

/M4

Career Level - M3


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