Oracle

Senior Oracle DBA - Performance Tunning

Job Description

The Customer Success Services (CSS) is a unit within the Oracle’s Customer Service Organization that establishes long-term relationships with many of Oracle's customers through annuity-based service contracts and project based one-time services. CSS services team sells from a broad IT-services portfolio both in fixed price and T&M basis. CSS services are typically requested by large Oracle customers that require the utmost attention to real mission critical applications and processes. CSS covers the majority of large-scale Oracle customers.

Oracle Customer Success Services provides unmatched, tailored support that ensures organization’s Oracle technology investments deliver the cutting-edge innovation and performance your business requires to compete, all while coexisting within your IT environment.

CSS is industry-leading expertise with the highest customer satisfaction to support organization’s business every step of the way.

  • At least 7 plus years of experience with Oracle Database Administrator/Consultant/Support Engineer 
  • Available to work in 24X7 capability.
  • Install, configure, and Administer Oracle Database/RAC 11g,12c,19c.
  • Expert knowledge of Oracle Database Architecture, RAC, and Performance Tuning.
  • Good Database troubleshooting & performance tuning skills.
  • Worked on Database upgrades and patching.
  • Knowledge on Performance Tuning of Oracle Instance and SQL Tuning.
  • Good communication and customer management skills.
  • BE/BTech and/or MS in Computer Science or equivalent preferred 
  • Oracle Database / Exadata / OCI Certification - Preferred
  • Candidates having optional skills of PL SQL and SQL, Exadata, Goldengate is a Plus!
  • Experience in Oracle Enterprise Manager (OEM) 11g/12c/13c is a plus.
  • Sharp technical troubleshooting skills.
  • Good understanding of support processes.
  • Ability to manage escalated technical situations & develop action plans.
  • Ability to spot proactive services that benefit of customer.
  • Ability to facilitate issues with Development and Support.
  • Strong analytical skills.
  • Some travel may be required.

Detailed Description and Job Requirements

  • As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as technical questions regarding the use of and troubleshooting for our Electronic Support Services. 
  • A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
  • As an Advanced Support Engineer, you will interface with the customer’s IT staff on a regular basis. Either at the client’s site or from a remote location, you will be responsible for resolution of moderately complex technical problems related to the installation, recommended maintenance, and use and repair/workarounds for Oracle products.
  • You should be highly experienced in some Oracle products and several platforms that are being supported. 
  • You will be expected to work with only general guidance from management while advising management on progress/status.
  • Job duties are varied and complex utilizing independent judgment. May have project lead role.
  • Because of substantial customer interfacing, a demonstrated ability to work with customers on an independent basis with exceptional communication skills, while consistently achieving the highest levels of customer satisfaction is essential. 

Career Level - IC3


Jobs at Mumbai

KPMG

Technology Enablement SAP-AMS Assis…

KI Professional

Mumbai, Maharashtra

View Details

Last Date: June 25, 2025

KPMG

Senior - Dev-Data-Pipeline

KI Professional

Mumbai, Maharashtra

View Details

Last Date: June 25, 2025

Amazon

Paid Social Marketing Specialist, A…

Freshers/Experienced

Mumbai, Maharashtra

View Details

Last Date: June 24, 2025

Oracle

Senior Advanced Services Engineer, …

Professional

Mumbai, Maharashtra

View Details

Last Date: Oct. 22, 2025

KPMG

Executive - Risk Solution Implement…

KI Professional

Mumbai, Maharashtra

View Details

Last Date: June 25, 2025

Amazon

Data Center Technician , Data Cente…

Freshers/Experienced

Mumbai, Maharashtra

View Details

Last Date: June 24, 2025

Oracle

Applications Developer 3

Professional

Mumbai, Maharashtra

View Details

Last Date: June 27, 2025

Amazon

Team Lead , GSF Distribution Network

Freshers/Experienced

Mumbai, Maharashtra

View Details

Last Date: June 24, 2025

Virtusa

Senior ReactJs Developer

Full Time

Mumbai, Maharashtra

View Details

Last Date: June 30, 2025

Capgemini

AWS DevOps | 4 to 12 years | Pan In…

Experienced Professionals

Mumbai, Maharashtra

View Details

Last Date: June 25, 2025

Amazon

Site Lead - Urban FC, UFF & SSD FC

Freshers/Experienced

Mumbai, Maharashtra

View Details

Last Date: July 1, 2025

Amazon

Process Assistant

Freshers/Experienced

Mumbai, Maharashtra

View Details

Last Date: June 24, 2025




More Jobs at Oracle

Oracle

Cloud Manager - Delivery Accounting…

Professional

Bengaluru, Karnataka

View Details

Last Date: Sept. 28, 2025

Oracle

Software Developer 3

Professional

Bengaluru, Karnataka

View Details

Last Date: Nov. 2, 2025

Oracle

Oracle CX Cloud (Fusion Sales/Servi…

Professional

Bengaluru, Karnataka

View Details

Last Date: Oct. 1, 2025

Oracle

Technical Writer 3-ProdDev

Professional

Bengaluru, Karnataka

View Details

Last Date: Oct. 31, 2025

Oracle

AI Developer - ACS Business Process

Professional

Hyderabad, Telangana

View Details

Last Date: July 14, 2025

Oracle

Technical Writer

Professional

Bengaluru, Karnataka

View Details

Last Date: July 27, 2025

Oracle

Principal Applications Engineer

Professional

Hyderabad, Telangana

View Details

Last Date: Oct. 5, 2025

Oracle

Systems Analyst 2-Support - Inciden…

Professional

Bengaluru, Karnataka

View Details

Last Date: Aug. 13, 2025

Oracle

Full Stack Developer-PLSQL /Java

Professional

Bengaluru, Karnataka

View Details

Last Date: Nov. 30, 2025

Oracle

Senior Oracle Apps Finance Function…

Professional

Gurugram, Haryana

View Details

Last Date: Aug. 2, 2025

Oracle

Customer Success Services-Oracle SA…

Professional

Bengaluru, Karnataka

View Details

Last Date: Aug. 12, 2025

Oracle

Senior Principal Consultant

Professional

Kolkata, West Bengal

View Details

Last Date: Sept. 20, 2025