Capgemini

ServiceNow Business Analyst

Posted On

March 13, 2026

Location

Navi Mumbai, Maharashtra

Experience Level

Experienced Professionals

Job Type

Permanent

Apply By

April 1, 2026

Job Description

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Your Role

Gather and document business requirements, user stories, and process flows.
Support solution design across ServiceNow modules (ITSM mandatory; ITOM/HRSD/CSM preferred).
Coordinate with developers for configuration, testing, and UAT.
Conduct workshops, demos, and stakeholder reviews.Support platform enhancements, releases, and documentation.
Requirement specification for enhancement requests for existing servicenow tools and processes

Your Profile

6-12 years of total experience with 4+ years of experience as a ServiceNow Business Analyst.
Experience in business requirement gathering, documentation, and process design.
Ability to create user stories, workflows, and acceptance criteria.
Should have a deep and broad understanding of how ServiceNow delivers ITSM/ITOM/HRSD/ITBM/GRC to the organization and able to align business requirements to the specific way these are implemented within that platform.

What you'll love about working here

We offer a range of career paths and internal opportunities within Capgemini group.
You will get comprehensive wellness benefits including health checks, telemedicine, insurance with top-ups, elder care, partner coverage or new parent support via flexible work.
At Capgemini, you can work on cutting-edge projects in tech and engineering with industry leaders or create solutions to overcome societal and environmental challenges.

Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2024 global revenues of €22.1 billion.
Make it real | www.capgemini.com

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